University of Kentucky Federal Credit Union

"Serves it right University of Kentucky should have known better. Horrible bank to go through, i was a good customer for years paying off my loan no problem. I had hard times at the end of COVID they acted like they were working with me and then decided they didn't want to work with me anymore even though I was answering the phone, I was paying what I could when I could, I wasn't ducking and dodging. All I did was ask a question concerning what would happen with my repo and they decided to repo my truck on the day I was set to make my payment"

"It doesn't shock me that the reviews are so low on this bank. My husband took a certified cashiers check in to deposit into the account he has had for 2 years and they said it would be 5-10 days pending approval. This is insane. We were hoping this bank would be a good one for us but are now considering others."

"i’ve been a member for 25 years and ukfcu is the worst now. My card frequently doesn’t let me access. My debit account and cardholder services is no help. Very close to canceling my account and moving my money somewhere else."

"I had no problems with this bank until the last year. Their customer service is poor. I constantly have to go back and forth to the bank to address their mistakes. They have multiple windows for drive-through, but none of them work OR you have to wait 30 minutes because they are short staffed. And if you need something in the bank plan on waiting up to a hour but they will politely tell you 30 minutes - it never fails. If you need any help over the weekend, you might as well just wait until Monday because nobody on their toll-free line can do anything. The only thing they’re capable of doing is transferring you back-and-forth to people until you get frustrated and hang up. I don’t need a reply from the bank to my review. It is very apparent to me after 10+ years of being a member there your customer service is not your priority. So please save the time and the words to writing back to my review telling me how you’re gonna fix this. Do yourself and your family a favor and stay away from this bank."

"I could not be more displeased with the service I receive here. So far, it has taken five weeks just to get a credit card replaced and it has costed me several hours of wasted time on the phone with nothing accomplished. There seems to be a major communication breakdown between departments. If I didn’t still have a loan to pay down I would shut down my account and bank somewhere else in a heartbeat."