Access Wellness Group

"In all the psychiatric treatment I've received-- for well over a decade-- I've never encountered this level of incompetence. My previous provider, though wonderful, retired, and the difficulty of finding a provider accepting new patients was what led me to Access. First appointment seemed normal enough, although it ended with a "drug test for insurance purposes" I later found out was patently false. My insurance does not request drug tests for my medications, and standard practice for these in the first place involves a urine test. Theirs is a saliva test...that they called me to come in and "retake" a few weeks later because they "sent it to the wrong lab." Combine that with my follow-up being cancelled less than an hour prior to the appointment, with not a single message on the patient portal, and the fact that my provider just...forgot? to send in one of my prescriptions at all and the office never responded to my pharmacist's calls, I was starting to feel frustrated but gave the benefit of the doubt when I was directed to the refill line upon calling and told I could get my meds the next day. That day came and went. Another day passed, and my pharmacist still had received nothing, and was getting zero response fax or call. I was about to travel out of state in roughly 48 hours at that point. I had a good cry about it-- that's the tricky little detail about mental health that Access seems oblivious to, it's a sensitive thing-- and had a loved one fortunately get me a referral in to see a provider at different establishment. Long story short, I had a provider put me on a completely new class of meds after the first appointment, with the understanding that we'd meet again to follow up and assess whether it was working for me-- only for the appointment to get cancelled right before, having to drive across town to get another unexplained drug test to boot, and being unable to access my medication period, let alone discussing the finer nuances of whether a controlled substance I'd just been put on was having any adverse effects. I'm a pretty forgiving client, all things considered, and it takes a lot for me to get upset at providers navigating what is ultimately a deeply flawed system for everyone involved. But this? This is just negligence, and I can affirm basically everything people have to say about them in their reviews on any site. Maybe the first sign I should have heeded-- apart from these reviews-- was the fact that the practice is labelled "chiropractor" on GPS apps. Turns out their behavioral health services are every bit as sketchy as that dubious field of "medicine." Their hours on Google, Apple Maps, and their own website are completely wrong, by the way. By a wide margin."

"It was easy to get an appointment. However, I had to cancel before my first appointment. Besides being unable to tell me if they took my insurance of front. The receptionist was very curt, trying to get me off the phone when I'm trying to discuss important pricing information. Finally, when calling back to schedule my appointment I was met with the after hours answering service (this was during the office-posted open hours). The main office was not actually open then but the receptionist could not adequately explain to me the situation to me and was rude in doing so. In the end, the office staff provided me with more problems rather than working toward solutions. I never got to the point of seeing an actual provider, but if this is the office staff they keep, I wonder about their competency. Hmm..."

"I called to make an appointment with. Counselor, with whom I worked, several years ago when she was with another agency. She helped me a lot, and is excellent at her job. Unfortunately, the same can't be said for the office manager, Patricia, at Access. After not having my first call returned, then finally getting called back to schedule an appointment. I spoke with Patricia today. Not only did she contradict what the receptionist, Latoya, told me yesterday. Then, she yelled over me, repeating the same thing over and over again, and not giving me a chance to explain myself. Finally, when I asked her calmly to stop yelling over me, so I could talk. She hung up on me. Whoever is in charge might want to consider having her speak to potential clients calling for help with their mental health issues."

"I went to this office many years ago, and the carelessness I was shown still bothers me to this day. From making me fight with my insurance because they filed things incorrectly, leaving me without medication, rude reception staff, and a prescribing NP whose only concern when it came to side effects was weight gain, because, and I quote, "There's no point in being happy if you're fat", among other things. I'm sorry to see they seem to still have the same level of professionalism, if the reviews here are any indication."

"I've been a patient at Access Wellness since the day they opened. Every doctor and counselor I have worked with has been great. They take time to listen, to appreciate your story, and then they try to find a genuine solution to help you. I recommend this office to friends and family almost every week."