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Pottery Barn
10000 Research Boulevard, Austin, Texas 78759
About the Pottery Barn
Pottery Barn is a renowned furniture and home goods store located at 10000 Research Boulevard in Austin, Texas, United States. Known for its high-quality and stylish furniture, decor, and accessories, Pottery Barn offers a wide range of products to help you create a beautiful and comfortable living space. Whether you're looking for a new sofa, bedding, lighting, or kitchen essentials, Pottery Barn has everything you need to elevate your home decor. With a focus on timeless design and craftsmanship, Pottery Barn is a go-to destination for those seeking to enhance their living spaces with quality furnishings.
Photos of Pottery Barn
10000 Research Blvd, Austin, TX 78759, United States
Opening hours of Pottery Barn
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 18:00
Reviews of Pottery Barn
"Manager and store will not stand by their products. We purchased $3,000 of linens and one washcloth developed a seam rip through a manufacturing error. The manager refused to exchange for an undamaged version. Unbelievably shortsighted and foolish. Will find a different retailer for linens."
"Whatever you do, don't buy furniture at Pottery Barn. I spent $6,000 for 2 chesterfield loveseats with Sunbrella fabric for durability. I've had them now for 2 years and the Sunbrella fabric is NOT like other Sunbrella furniture I have. It pills, it doesn't come clean, and it's very disappointing. The cushions are almost flat and I paid more for the strong cushions. I wish someone would have told me about their experience before I bought. Furthermore, PB does not offer ANY warranty on their furniture... Not the Pottery Barn of the past anymore..."
"Last Sunday, I looked up hours for the PB at the Arboretum and it listed them as opening at 10 am. I arrived shortly after 10 and the door was locked. I knocked on the window and Dena answered the door and said they didn’t open until 11. When I told her the hours were listed as opening at 10 and that I had gotten up early and driven from Round Rock, her response was “I’m sorry” to which I replied “okay” and she locked the door. I proceeded to look up the hours thinking I may have been mistaken and it said 10 am. I knocked on the door again and Dena came back and I showed her the hours on my phone and she again told me they did not open until 11. I asked her if there was a number I could call or anyone else that could help me and her reply was “I don’t know.” At that point, another associate walked to a cash register close by and I asked “would she know?” The associate approached and said that they had just found out about the hours online and to give them a few minutes and they would open the cash registers and honor the hours. Dena then locked the door and I stood in 48 degree weather when I could have been in the store browsing while they opened the registers. A few minutes later, another woman came up and I let her in on what was going on. She knocked on the door and nobody answered. About 10 minutes later Dena unlocked the door and let us in. Dena had an attitude to her and the woman asked her if everything was okay to which she replied she was caught unaware by me and made an aggressive motion of shoving the phone in her face, even though this was a far cry from what really occurred. I went on to browse and get my items and went to the cash register to pay. My heart sank when I saw it was Dena, yet again. I decided to smooth things over by stating, “I apologize if you felt my demeanor was aggressive this morning” (again, it was not) and she responded that she appreciated it but never once acknowledged that she had been unhelpful or uncooperative given that I had driven 25 minutes based on their listed store hours. I let it go as it seemed she was already having the worst day ever at 10:30 am and went on my merry way. My point: this PB has consistently employed the rudest, most disinterested, unhelpful employees than any PB I have ever been in. I have been to several PB stores in several states including California, Utah, Washington and Texas and the Arboretum location is by far the worst. Their items are lovely and always have been but there are too many “dupes” out there for a paying customer to have to withstand this behavior. Spend your money elsewhere folks!"
"Wanted to order 14 rolls of wallpaper but when I got to checkout PB wanted $360 for shipping and processing. Customer service and the store were no help. Needless to say, I won’t be purchasing the wallpaper."
"My wife ordered two child’s beds from Pottery Barn. Together they cost almost as much as my first car. She also bought the ‘white glove’ delivery service. In quotes because the guys damaged both beds and assembled one wrong. When my wife contacted Pottery Barn with a complaint about the damage, they were not willing to offer satisfactory compensation, and it was extremely difficult to get anyone in authority on the phone. She wasted hours on this. The best they could eventually agree to was to come in a month to remove the damaged bed and replace it with a new one. All we wanted was a partial refund. All in all, Pottery Barn struck us as a rip off with poor customer service and quality for the high price. We will never buy furniture from them again."
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