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west elm
2501 University Boulevard, Houston, Texas, United States
About the west elm
West Elm is a renowned furniture and home goods store located at 2501 University Boulevard in Houston, Texas. With a wide selection of modern and stylish furniture, decor, and accessories, West Elm offers customers the perfect pieces to elevate their living spaces. Whether you're looking to furnish a new home or simply update your current decor, West Elm is the go-to destination for high-quality, on-trend home furnishings. Visit us today to explore our collection and find the perfect pieces to make your house feel like a home.
Photos of west elm
2501 University Blvd, Houston, TX 77005, United States
Opening hours of west elm
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 18:00
Reviews of west elm
"Ordered some poufs from the store to support the Brick and mortar store as they asked we should. First order arrived partially only and was damaged , I was asked to return it to the store which I did and ordered a replacement. Replacement arrived with exactly same damage and to discuss options I can't even speak with store, have to call their 1800 number. I had to wait on line while they reviewed the order and when I asked for a callback after waiting for 30 min while the supervisor was still reviewing the photos, she said that was not an option. If I hang up, I have to call back and go through the same process again. What kind of customer service is this?? I can't even get a call back and have to wait while they do their job. I have purchased from room and board and Wayfair and their customer service is SO helpful. I will return everything I bought. No more orders to West elm store or online."
"I usually go to Center Centre, but I was in the area and needed to do a return for a couple of damaged items I received from an online order. The lady that processed my returns was very sweet and nice. As I was about to leave, I saw a vase I liked. A guy checked me out and he was not friendly at all. Another woman was also working behind the counter who might have been a mgr and she was stuck up too."
"I purchase 3 items (a couch, a marble coffee table and a bed) in January 2023, the delivery was delayed several times and when they finally delivered the items, the bed was broken. They have been working to get repairs 3 times and unfortunately we still do not have a working bed. One time they came with the wrong replacement and twice what they brought was not working. As a solution they finally decided to offer a full replacement of the bed which it will take another 2 months. Definitely not satisfied with the quality/cost and/or the customer service."
"We’ve been looking for a small kitchen dining table and chairs for some time. We really like the West Elm furniture and style but had reservations because our sister-in-law had a very slow and negative experience with West Elm. We kept seeing this one particular table that we like but the reviews regarding their customer service were less than stellar and that’s a big deal when you’re spending a nice chunk of change…that should come with good customer service. We finally broke down and went to the Rice Village location to buy the table we’d been looking at online. When we got there we were greeted but not offered assistance. We started looking around and couldn’t find what we were looking for so we started looking for help. Even though there were several (at least 5) employees that appeared to not be overly busy, it was difficult to get someone to help. They were milling around having their own conversations and not offering any assistance. When we finally got assistance they didn’t have the table at that location, so we asked if they would call their sister store to see if they had a floor sample, but she basically refused. We ended up making our own call to the sister store to see if they had a floor sample but they didn’t, thank goodness we called because it’s quite a bit further away. Ok…so we moved onto chairs, still positive we were going to get that table (sight unseen)…but getting her to help us and getting her to answer questions about fabric, delivery etc felt like we were taking up her precious time. While shopping for the table and chairs I found some other marked down items and went to purchase them…but no one was at the counter. Finally, someone came to the counter but even though she didn’t appear to be tending to someone she couldn’t even be bothered to say “I’ll be right with you.” Overall, we walked out without spending a dime and will NEVER STEP FOOT IN there AGAIN."
"All their furniture is a mix of cute, elegant and chic! You just want to buy everything in here. I purchased a jewelry storage online and when I went to pick it up I noticed it had scratches and a screw was loose; I went back right away to show them and they were super nice about it and even helped me pick out one that was flawless to exchange it for."
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