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Fairfield Inn & Suites by Marriott Houston North/Spring
24485 Interstate 45 North, Spring, Texas, United States
About the Fairfield Inn & Suites by Marriott Houston North/Spring
Fairfield Inn & Suites by Marriott Houston North/Spring is a charming lodging establishment located at 24485 Interstate 45 North in Spring, Texas, United States. This cozy hotel offers comfortable rooms and suites, modern amenities, and a convenient location for both business and leisure travelers. Guests can enjoy a complimentary breakfast, free Wi-Fi, a fitness center, and an outdoor pool. The friendly staff is dedicated to providing top-notch service and ensuring a pleasant stay for all guests. Whether you're in town for work or relaxation, Fairfield Inn & Suites by Marriott Houston North/Spring is the perfect choice for your stay in the Houston area.
Photos of Fairfield Inn & Suites by Marriott Houston North/Spring
24485 Interstate 45 N, Spring, TX 77380, United States
Reviews of Fairfield Inn & Suites by Marriott Houston North/Spring
"Old, room smelled funny, ac unit in the living room area either didnt work or was loud as hell. Carpet had holes in it and was old. But nothing was worse than the location. No real easy way to get there and during rushhour, basically anytime between 6:30 am and 9am and again 3:30 - 6:30pm getting bear this hotal is a pain in the butt. I tiold me 40 minutes to exit, go to the turn around , make a left and a right into the parking lot.... and that wasnt even the worst traffic. The staff was very nice though, great people."
"Dear Hotel Management and Corporate Office, I chose your hotel for a personal-stay, seeking a comfortable and productive environment. Unfortunately, my experience was marred by a distressing encounter with bed bugs. As I attempted to rest, I discovered two of these pests on the bed, a sight unfamiliar to me. Despite promptly notifying the hotel and providing footage, the resolution process has been disheartening. Although I was assured a credit of 10,000 Bonvoy points for an alternate booking, this commitment remains unfulfilled. Subsequent inquiries revealed that only a supervisor possesses the authority to issue such credits. This delay and lack of follow-through have left me dissatisfied and concerned about the commitment to guest well-being. Having been a loyal customer, I draw a stark comparison to my previous stays with IHG Hotels, where I spent over 100 nights without encountering such issues. My decision to revisit Marriott was prompted by a desire to explore new experiences, but the prevalence of cleanliness issues, outdated amenities, and unaddressed concerns raises questions about the overall quality of your establishments. While I appreciate the offer of 10,000 points, considering the extent of my inconvenience and the absence of previous negative reviews, I believe a more substantial gesture would be appropriate. My commitment to sharing honest feedback, whether positive or negative, is rooted in the desire to contribute to the improvement of the guest experience. I trust that you will address these concerns promptly, ensuring the continued satisfaction and loyalty of your patrons. Sincerely, C. Bernard"
"Joanie at the front counter was awesome. It's a mid-range hotel, close to my office. I wouldn't have even submitted a rating if it wasn't for the lady at the front desk who made check-in simple, was super friendly, professional, and helpful. I'll definitely stay here again if for no other reason than the service."
"The front desk staff was excellent. However, someone on the staff took or lost my very expensive medication after they assured me it was put in a safe place. The manager does not communicate and only sends a snarky response when I reach out for a status update. I contacted Corporate and they contacted the hotel, which was unhelpful. They have been "investigating" since May, and it is now September! I was asked to provide a receipt for the medication which I did immediately, still no response other than "investigations take time". I am sure this hotel has insurance for these purposes or can afford to reimburse my $400. I had no problem with the hotel quality, but the lack of our accountability and responsiveness is extremely unacceptable and unprofessional."
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