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La Sierra Furniture & Mattress
11586 Veterans Memorial Drive, Houston, Texas, United States
About the La Sierra Furniture & Mattress
La Sierra Furniture & Mattress is a premier furniture store and home goods store located in Houston, Texas. Offering a wide selection of high-quality furniture and mattresses, La Sierra is the go-to destination for those looking to furnish their homes with style and comfort. With a convenient location at 11586 Veterans Memorial Drive, customers can browse through a variety of furniture options to suit their unique tastes and preferences. Whether you're looking for a new sofa, bed, dining set, or decor accessories, La Sierra Furniture & Mattress has everything you need to create a cozy and inviting living space. Visit us today and let our friendly staff help you find the perfect pieces for your home.
Photos of La Sierra Furniture & Mattress
11586 Veterans Memorial Dr, Houston, TX 77067, United States
Opening hours of La Sierra Furniture & Mattress
Monday:
10:00 - 19:00
Tuesday:
10:00 - 19:00
Wednesday:
10:00 - 19:00
Thursday:
10:00 - 19:00
Friday:
10:00 - 19:00
Saturday:
10:00 - 19:00
Sunday:
Day off
Reviews of La Sierra Furniture & Mattress
"I am writing to share my extremely disappointing experience with a recent purchase from La Sierra furniture and mattress. As an expecting mother, I was desperately in need of a comfortable bed to sleep on after moving and getting rid of my old bed. On August 3rd, I made a purchase from your company and was requested to pay an additional $150 for shipping. The delivery date provided to me was no later than August 18th, which seemed reasonable at the time. Three days after placing the order, I called to confirm it. I was assured that everything was in order, except that the bed was not currently available. I was asked to wait for a week. Patiently, I waited as requested. However, when I called back after a week, a person named Louis claimed to have no knowledge of my order. This confusion lasted for several days, with Louis stating that the bed would not arrive until the 3rd week of September. On the 3rd week of September, I called again, and surprisingly, Louis conveyed that he had the bed and assured it would be delivered on Friday. However, when I called to confirm the delivery later that day, there was no response. After 6pm, my husband called and was informed by Louis that he was not at the store, and the delivery team had left without the bed. Louis promised delivery no later than Tuesday. Unfortunately, Tuesday came and went, with no bed delivered. My husband had to reach out to Louis once again, only to be told that his delivery team no longer wanted to deliver the bed. At this point, we had no choice but to contact our bank and file a claim against La Sierra furniture and mattress. While the money was eventually refunded, it is disheartening to have encountered such a lack of communication and unprofessionalism on your end. Waiting for two months for an order without any proper communication or attempts at accommodating me as a customer is simply unacceptable. I am writing this comment as a concerned customer who believes in fair treatment and reliability. My order was mishandled at every step and why the promised delivery dates were not respected."
"Luis was very helpful. Their furniture is beautiful. I absolutely loved the dining table I got from them. Their guys showed up the next day. Both of them were very attentive on not damaging anything. I will definitely be using them again."
"My experience with La Sierra has been amazing! Great staff. Starting with Luis the sales rep very diligent and knowledgeable. I purchased 2 bedroom sets for my first house and we’re just as beautiful as expected. As well as the delivery drivers who handle everything with care and not to mention fast. If you’re looking for quality furniture and quality service this is the place to go!"
"Very happy experience !! Luis ( sales person ) answered all my questions, knowledgeable, polite, listened and helped me very well, I really like the style and the selection and price was good too, they will work a good deal for you great experience !!!"
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