Quality Suites Houston NW Cy-Fair

"First off, the smell. Horrible. Second. Who lets customers pay for their rooms with cards but then only accepts cash for their waters and sodas which aren’t in a vending machine like the snacks. Ridiculous. Hardly anywhere accepts cash now cept these people want us to go take a $20 out of the bank to buy $3 worth of drinks to spend $4 on a atm fee. Never again."

"The hotel was okay for the price. Lady at the front desk was difficult/rude about getting a key replaced. I was going to extend for another week while in town on business but we moved hotels instead. The guy who worked the front desk previously was very professional (assuming he's the owner). Unfortunately, you're only as strong as your weakest link. Will not return"

"***DO NOT STAY HERE *** ROACHES !!! ALL OVER !!! WORST HOTEL*** see info below. The only positive about this hotel is the location unfortunately. It’s close to the highway which made getting to it easy. In terms of the room it was disgusting. The first day of arriving in the span of 5 minutes after leaving food on a table I had three roaches appear. One found on top of my food (I wasn’t done eating) another on the wall and the last under my sweater. So after travelling all day and finally settling down to eat me and my girlfriend (who wasn’t feeling well) were forced to leave the room. I then went to the front desk and spoke with the manager who was very rude. When I informed him about the roaches I found in the room he began to give me attitude and just told me to call Expedia to get a refund and leave. Zero customer service or hospitality. I followed his instructions and was able to get a full refund from Expedia who we booked through. But was now forced to find a new place to stay for my girlfriend and I. After going to several hotels we were able to find a room that was clean and free of roaches. First time in Texas and I picked the wrong hotel to stay in. Would never suggest staying here for anyone."

"The location is right off the freeway. The room was stained and had a bad smell. The couch in the room had very visible stains and a large whole in it. The carpet was stained with something red. One of the beds comforter was very dirty and had large rips in it. I didn't stay the duration of my trip. Staff was nice and offered another room but I couldn't bear to stay another night."

"Quality Suites is renovating and updating rooms. The rooms are clean and large. The staff is very helpful. They are more than happy to accommodate all of your needs. There are restaurants and stores within walking distance, and the area is safe. This hotel is very affordable, and I would recommend it to anyone."