VFS GLOBAL - HOUSTON

"Everybody’s experience may be different, but if I went off the negative reviews here, I wouldn’t have made my appointment. Truth is, my experience was awesome and I’m glad I went with my instincts. The security was really nice, and the Agents over the counter were as nice too. I only wrote this review to help the next person that may shy away due to the negative reviews so far. Again, everybody’s opinion may be different, so the above is mine."

"If you want to meet the most inexperienced people who don’t even know how to find the correct documents and COPY the right information, congratulations you’ve found it. The girl helping me for my Austria visa was the daftest woman I’ve ever met, thank GOD for her supervisor and another lady who kept answering her questions. Her colleague should be paid 2x the amount because she is doing 2 people’s jobs, god bless. Please train your staff properly before letting them sit in front of your paying customers, who have already spent enough time/money/brain power gathering all the documents for their visa. OH, not to mention their increased their service prices and is not what you’ve already paid for or see online for the additional services like photos."

"Fraud Alert: vfs global is total fraud. Avoid booking the premium appointments. Please go for appointment at regular centers. It’s much more convenient. It’s been one month since I cancelled the appointment. Still waiting for refund. Reached the customer care more than 10 times via email and they kept on asking the same questions again and again. I had provided the same documents 6 times. Still waiting for the action response on previous emails. Always they close the previous ticket and create new tickets and start asking for the same documents. Seems like they use bots to reply on the emails. Worst customer support experience. Stay away from this fraud."

"Not sure why so many negative comments here, but I had an excellent experience with VFS UK office at Houston location. Maria is absolutely outstanding!! She is so helpful and patient with my case. I was in a rush to get my visa back for my business trip, but the recent processing time has been delayed a lot, she has been super professional and nice advising me along the way. I finally got my visa in 4 weeks (just in time) with Bronze package. I cannot thank her enough. ❤️ Tip: if you want it processed soon, use Silver and Gold packages!"

"I applied here for the UK visa and had an amazing experience. The staff was super friendly and helpful: from the receptionist and security lady to the application receiver. I spent less than 30 minutes on the whole application process and just 5 minutes to pick the passport up. Thank you for the great service!"