Mattress Firm Cypress 25905 Northwest Freeway, Cypress, TX 77429

"Mattress shopping is never on the top of our list of choices, but it was necessary. We were met by a very kind, caring, and patient sales associate named Richard. He definitely made the experience enjoyable and we were impressed with his knowledge and willingness to listen. There was no pressure, and no urgency from Richard, which was very refreshing in dealing with a sales person; and we are grateful that he was our guy. We did make a purchase and are pleased with our choice."

"My experience was nothing short of amazing! Very informative, concise and friendly. Was greeted immediately upon entering and got to work . Richard took care of me, allowed me try out a few mattresses and gave me time and space to make a decision. He was even nice enough to help me load into my car AND brought me my phone which I left at his desk in the store . Can’t ask for a better experience than that! Thank you again and I’ll be returning shortly for another one"

"We bought a mattress and base. The salesman was knowledgeable and answered all our questions. The delivery guys were exceptional. One problem was that the base was broken on the first delivery. There were no signs of damage to the box, so there was no way to tell until unpacked. This issue happened at the factory, and it should have never been boxed up and shipped out, just poor quality control. This happened on a Friday afternoon, and because we live outside of the Houston area, we couldn't get a new base delivered until Monday, even though they do deliver on the weekend. They need an express delivery service for situations like this. We had a new mattress on the floor for 3 nights, not the experience we had hoped for. Mattress Firm needs to address this type of issue and resolve it in a much better way. This is an expensive purchase. The manufacturer needs to do a better job of quality control and not ship out damaged products. There is a lot of room for improvement with Mattress Firm and the manufacturer when dealing with customers who receive defective products and getting the situation resolved as quickly as possible. They do employ great delivery people."

"Richard was fantastic! He was patient, let us try all the mattresses we wanted and gave us great service. He offered some solid advice and guided us to the mattress that fit our needs. Let Richard take care of you, he is the best."

"I mostly buy my mattresses at Mattress Firm. I run a B&B and have probably bought five over the last 20 years for each of my five rooms. There’s no car-salesman-pressure. I’ve always gotten a good quality mattress for an affordable price, and the customer service has always been outstanding. Had a good experience with the sales rep at The Cypress mattress store today. His name was Steven. He explained all the different mattresses brands and answered all my questions clearly. From him, I learned more about mattresses so I could make a wise choice for my needs. Steven was very professional, knowledgeable, patient and fun to work with."