Plantation Furniture

"This store is quite nice and has great potential because whoever their designer is buys really good stuff. However their customer service is lackluster. It starts with the main manager, she’s definitely not personable nor flexible at all with customers. We bought 2 separate pairs of expensive lamps but they take out the bulbs because it’s a “policy” and now I have to go chase down new bulbs at a store and go through a few sets till I get the lighting like what I saw in store. How cheap can you be when a customer is buying expensive items from you and you’re denying giving them few dollars worth of bulbs? There are many little things throughout the store that she’s not flexible on at all and has definitely lost many sales opportunities from my side atleast. Other employees who are under her are nice and helpful but unfortunately under her management are super limited to providing a good satisfactory customer experience. A lot of times they’re scared to even offer you something which this manager will straight up deny. There’s practically No return policy here. Whatever you buy is pretty much final and there’s really not much a warranty unless you’re purchasing bigger items like sofas or beds etc. and buy an external warranty they offer via third party. Overall: Great store, great designer, good employees, just one bad apple which is their manager who pretty much ruins the experience."

"I came across an ad and spotted a beautiful display cabinet. I called and it was so nice to hear a real person answer the phone. Pam was friendly and helpful. I placed the order and later on the same day, I received a date and window of time for delivery. On the day of delivery, I also received a call to adjust and narrow the delivery time window and i received a call ahead from the gentleman handling the delivery too. Delivery was quick and easy. The furniture piece is beautiful! Love the solid wood and wrought iron."

"Today we took delivery on our new living room from Plantation Furniture in Richmond TX. Our previous living room also came from there and was a long lastly set that we passed on to a needy family. This is an terrific furniture store with awesome folks working there and a beautiful selection of high quality products. We love our new living room."

"We went to Plantation Furniture in early January to look for several things while supporting a locally owned business. We drove well out of our way to go here. I liked the fact that we were not met at the door by lurking sales people. We did meet Connie and she was helpful and pleasant, but didn't hover. We found a dining table and chairs we liked and bought them. While at the checkout, the lady who appeared to be in charge (I assume the owner) was anything but friendly. We were told that our table would be ordered and they didn't have them in stock. We were told they would update us on delivery, likely in mid-February. From then on things didn't go well. Anytime we wanted an update, my wife had to call. We were told at one point that it was on the truck on its way to Houston. After several more weeks my wife called again and was told it would be the mid to end of March. Midway through March my wife called again and was told that the chairs and bench were in, but the table apparently was never ordered. Now it was going to be more like June/July. We then asked if we could get the floor model table so we didn't have to wait. After another phone call they said yes we could and I asked what that would cost, assuming since it was the floor model and had been there for several months they would come off the price. We were told no, it would be what we paid. Very frustrated I then asked if since we have been told different things about the delivery of the pieces, would they at least deliver it to us, for which they told me the delivery charge. I asked if they would waive it considering the circumstances and after checking (I assume with the owner) we were told no, they would not waive it. I paid it just so we could get the furniture. After it was delivered my wife called and asked about getting an additional chair to go with the table. We are still awaiting a call back, which has been 5 days now. They can run their business any way they choose, which apparently is not to keep paid customers updated on their furniture, telling different stories about the status of the furniture and then holding a hard line when they could have made a small gesture which would have made us feel better about really what has been a very disappointing experience. We will NOT be doing any more business with them and would NOT recommend them."

"The great reviews about this place on Google are true! We have been looking for living room furniture since July with no luck. Delivery dates were nuts and most places were out of inventory. I had decided that after months of looking and finding items that were either not in stock or crazy long delivery dates or worse, no delivery dates to be determined, that this would be the last place I would try and if unsuccessful we would go ahead and just order online, without seeing or trying out in person. I'm so happy that we gave this place a try. Jennie was our sales person and she got right down to business with us, letting us know what was available, what wasn't, and firm knowledge on when we could expect delivery. I don't know how she did it, but we were able to receive our furniture today! Same day delivery, pretty much unheard of during these covid times. Currently, I am relaxing on our beautiful new couch while writing this review. Our furniture is beautiful and I cannot wait to return for additional accent pieces. They have so many beautiful items and reasonably priced. I highly recommend and will definitely return!"