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Costco Optical Department
5020 Norton Healthcare Boulevard, Louisville, Kentucky, United States
About the Costco Optical Department
Costco Optical Department in Louisville, Kentucky is a one-stop destination for all your eye care needs. Located at 5020 Norton Healthcare Boulevard, this health store offers a wide range of services including eye exams, prescription glasses, contact lenses, and sunglasses. With a team of experienced optometrists and opticians, Costco Optical Department provides top-quality care and products at affordable prices. Whether you need a new pair of glasses or are due for a check-up, you can trust Costco Optical Department to meet all your optical needs.
Photos of Costco Optical Department
5020 Norton Healthcare Blvd, Louisville, KY 40241, United States
Opening hours of Costco Optical Department
Monday:
10:00 - 20:30
Tuesday:
10:00 - 20:30
Wednesday:
10:00 - 20:30
Thursday:
10:00 - 20:30
Friday:
10:00 - 20:30
Saturday:
09:30 - 18:00
Sunday:
10:00 - 18:00
Reviews of Costco Optical Department
"We were unable to successfully purchase glasses after a veritable comedy of errors trying to do so twice with three different interactions. My spouse went there to get glasses and was told they don't do that. I called and was told they might not take our vision insurance. She checked and they did. My spouse returned and was told by the person at the counter they don't take our vision insurance without even looking at the card. He explained that I had called to check and they do, and she looked down at the card and said oh yes, we do take this insurance. After looking up our benefits and explaining the limits to my spouse he picked a pair of glasses and was told the insurance doesn't cover all of it (it does). He left and went elsewhere and was told that Costco had a hold on his insurance they would need to take off before he could get glasses at the other place. He called Costco and was told he would need to call his insurance company to remove the hold they had placed on his account. Both the other place and our insurance said that was incorrect. I have always had a great experience at Costco, including the tire center and the pharmacy. I cannot comprehend the purpose of an optical center that doesn't seem to want to sell people glasses. Avoid this place like the plague!"
"Amanda is friendly, helpful, and very good at her job!"
"Eye doctor was extremely rude and condesending to my 85 year old mother throughout the time in the office. Scheduled an eye exam and were told at time of payment he didn't do an exam only provided an updated prescription. Exam would have been covered by insurance his procedure resulted in a $30 charge. He said she didn't need the exam. Which if true we should have been told that at the start instead of at time of payment. His comment as we were leaving was I can charge you $70 instead. My advice is to stay away from this guy."
"Really good staff (it's usually just the receptionist and optometrist) who are friendly and personal. They are pretty quick and efficient with their eye exams (30 minutes or less for my visits). Eye exams are quoted for 100$ approximately (without any insurance), which seems pretty competitive, and you do not need a Costco card to use these services. Purchases for glasses / contacts though need to go through the optical department (or you can take your prescription anywhere after your exam)."
"Great service, friendly, efficient and very reasonable. We will be back. Thanks!"
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