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Candlewood Suites San Antonio NW Near Seaworld, an IHG Hotel
9502 Amelia Pass, San Antonio, Texas, United States
About the Candlewood Suites San Antonio NW Near Seaworld, an IHG Hotel
Candlewood Suites San Antonio NW Near Seaworld, an IHG Hotel, is a comfortable and convenient lodging option located at 9502 Amelia Pass in San Antonio, Texas. Just a short distance from the exciting attractions of Seaworld, this hotel offers spacious suites with fully equipped kitchens, a fitness center, outdoor pool, and free Wi-Fi. Whether you're visiting for business or leisure, Candlewood Suites provides a relaxing and enjoyable stay in the heart of San Antonio.
Photos of Candlewood Suites San Antonio NW Near Seaworld, an IHG Hotel
9502 Amelia Pass, San Antonio, TX 78254, United States
Reviews of Candlewood Suites San Antonio NW Near Seaworld, an IHG Hotel
"I wish I had an option to give minus rating to this hotel. It was my worse experience ever!! First day AC had a terrible noise and I had to ask for a different room. 2nd day there were roaches crawling in the kitchen sink. I mentioned at the from desk about it. They seemed not too concerned. I asked them to clean my room or move to a different room. After coming back from work, my room was not cleaned at all. I asked for another room and they didn’t have any other room available either. I would not recommend this hotel to anyone."
"Easy to get to. Convenient to shops at la cantera and fiesta Texas. Front desk was helpful and friendly. Room was spacious. Had a full kitchen with pans, dishes and utensils. Will stay again when visiting the area."
"A few months ago, I stayed at this establishment. Unfortunately, the recent staff exhibited poor professionalism, displaying rudeness and a lack of interest in welcoming new customers. When attempting to revisit four days ago, the individual at the front desk, an individual of Indian descent (whose name I shall omit), refused our stay, citing the need for additional processing of information. Despite his discourteous demeanor, I have decided not to return to this establishment due to this experience."
"Stayed one night (Saturday to Sunday). Third floor room. Woke up Sunday morning and girlfriend informed me that there were bugs hopping around the bed and carpet. She managed to record them on her legs. We checked out and informed the front desk associate of this matter. He was dumbfounded and profusely apologized and confirmed my information in order to receive a call from the manager. Two days pass and still no call. I’m more concerned that this establishment seems unwilling to at least have a conversation with me regarding the possibility that they have an infestation. The carpet seemed unclean, a chair had stained upholstery, and there was a scent of burnt food throughout the room. I don’t usually post negative reviews, but the lack of urgency to get to the bottom of a possible bug problem at a hotel is alarming. Girlfriend developed itching red dots on her feet."
"Absolute trash from the moment I walked in to the less than 30 minutes I stayed. The lobby was dirty and undergoing a remodel. I had to pay $156 during check in. Walking through the hall there was an old stale smell as I walked into my room it was even worse. The smell was of stale cigarettes and the bed was hard as stone. I decided that I could not stay a moment more and decided to check out. The reception was pleasant and ensured me that I would receive a full refund. A few weeks pass and I notice on my credit card statement that there was still no refund. I call to follow on my promised reimbursement and I was reassured that the manager would take care of it. I call again today the female manager I spoke with was awful and had zero customer service as she is explaining why she is REFUSING to give me the refund I was promised by multiple people at this hotel. NOT military friendly The female manager needs a refresher on customer service ASAP her behavior is appalling to say the least"
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