Courtyard by Marriott Fort Worth Downtown/Blackstone

"Located across from The Bass performance Hall, makes this the perfect spot to stay downtown. The service in the morning is more than great, they have ensured we have a great breakfast every time we've stayed. The front desk is welcoming and accommodating with everything we've needed each stay. Will be staying here again."

"I arrived last night with my wife and two daughters at 10:20 pm. I made this reservation last November and stated that two adults and two children were coming. The room I selected indicated that it could accommodate 4 guests. I arrived to my room and I was greeted with only one King bed and no sofa bed or rollaway bed. I talked to the front desk and there were no other rooms or rollaway beds available and insisted that I had chosen a room with 1 king bed. Well, I have stayed in many hotels and this is the first one that did not provide options for accommodating the total number of guests the room advertised. One of my daughters had to sleep on the floor and today I will have to go and buy an air mattress so she can sleep better tonight. I am very disappointed and frustrated that I will have to pay for this unmemorable experience."

"Booked a king size room and when I arrived and got to my room, it was a queen size room. I called the front desk and was told that they didn't have to communicate to me if they have to make a change in my reservation and that they were out of king rooms. Was told a manager would call me the following day to adjust the price between a king and queen. Because of the commitments that we had that day, it was after midnight when we checked in so it was too late to look for another place to stay. We slept AWFUL, we are just not used to sleeping in a queen size bed. Also, the location is really noisy too, no soundproofing whatsoever. Since I never received a call back from the manager, I called to see if they had adjusted the price talked to "Gene" who said she was a supervisor and her words to me were that I "should be glad that they had a room for me." She also said that they would not be adjusting the price for me. The most TERRIBLE customer service I have encountered at a hotel. I understand that they sod out of king rooms, but someone should've communicated that and allowed me to make the decision on whether I wanted to move forward with the reservation Furthermore, I would've been nice if someone had actually been apologetic about the situation."

"This is usually my favorite hotel to stay at downtown. Some of the rooms are amazing and some are just really good. Some have floor to ceiling windows overlooking the city, some have a more historic feel with the textured tin ceilings and great street views, some only have a view of the cement courtyard so if you are looking for a view make sure you ask. I normally stay here for work so during the week it is great, if you are having to wake up early on the weekend you should be aware that there is a lot of activity outside so sometimes noise can be a problem. Great for if you are out and about participating in the festivities, not great if you are just trying to get some sleep. My biggest complaint for my last stay was that the windows are extremely dirty. Not sure if there was a recent dust storm or if it has just been too long since they have had the windows cleaned but I was staying on a mid-high level floor and there was so much dust on the windows that when the afternoon sun was shining through you could barely see out. In this hotel you are paying for the location, the cool and diverse types of rooms, the historic building and the view. The view is hurt by the dirty windows but overall it is still a great hotel with great service."