Kroger Pharmacy

"*Warning* Avoid at all costs. It is criminal what they are doing. This is Medicare and Medicaid fraud down to a science. Please, federal investigators start a case on these places. My insurance covers about 98% of prescription costs at my previous pharmacy Westmoreland (that Kroger bought out for their customers database), but at Kroger's my insurance is covering less than 2.5%. Pharmacy techs say that Kroger club prices get it lower than my insurance, but even that is over 4 times more than I paid last month. I wish that I could give these folks zero stars. I believe they are committing Medicare/Medicaid fraud. Kroger's bought out my pharmacy, Westmoreland. Prescriptions that I paid $1.20 for, with my insurance, now costs almost $20. My entire monthly prescription costs were less than $20. Through Kroger's it is over $150. I'm disabled and this is the difference between having food and having medicine. This also doesn't account for the horrendous service. If you phone, they won't answer. You have to make at least 5 calls to even get your call answered. Orders that should be filled the same day, takes them at least 3 days to fulfill. This is a business that the community needs to come together and refuse to do business with. If you're an investor in this enterprise, you should be ashamed."

"Rarely open. On the rare occasion they answer the phone, they hang up on you. Regardless how you choose to refill, or if a new prescription is called in, unless you speak with them directly they will not fill your prescription, plus you have at least a one week wait for anything to occur. They refuse to work with doctor or insurance on filling anything requiring an authorization. Recently they filled four different prescriptions for one medication which led to major issues and a partial month fill for me. Not worth using Kroger pharmacy anymore."

"If I could give a 0 star I would. This is by far the worst pharmacy I've ever dealt with. They rarely answer their phones and I have literally been hung up on after letting it ring. I heard it pick up and fumble while being hung up. My son's pediatrician also said that she's had trouble contacting them because of them not picking up the phone. I'm not leaving this review off of one occurrence, but something that has been ongoing for a year."

"Avoid this pharmacy at all costs. You’ll stand in line for an hour or more, just to get them to refill a prescription; and then come back later to stand in line for another hour + to pick it up. Since they never answer the phone. I literally almost threw my back out standing, while ONE Tech did whatever they do back there. The line went all the way to the cash registers. I honestly don’t understand why each and every customer has to talk to them for ten minutes, just for them to grab the medicine and go. Half the time, the tech wasn’t even at the cash register. WTH you doing back there???? Move the line along !!!! This is a big problem. Serious problem."

"It's time to find another pharmacy. A week after I refilled my prescriptions they had some ready, some not. I was told it wasn't covered under my insurance. I asked her so... you just don't fill them? Her answer was " no, we just haven't gotten to it yet." We can have them ready in 30 minutes. Is that why I had to wait a week for prescriptions that I'm out of?"