Holiday Inn Express & Suites Fort Worth Southwest (I-20)

"Room was what I expected But woke up in the morning with bed bug or flea bites all over Not a happy outcome for a nights rest at a Holiday Inn"

"Be aware that the fitness room is closed! I would not stay here again. The location is nice and the front desk and lobby staff are friendly, but this location is very rundown. Our room was dirty and well worn. Couch and shower curtain were stained, food (?) on the wall, bugs on the floor, sloppy repairs and peeling wallpaper. Christi, the manger, was supposed to reach out and never did."

"Easy to get to. The receptionist was very welcoming. Room was clean and the bed was very comfy. Breakfast selection was ok. Overall great hotel, location and several restaurants nearby. Recommended."

"First of all, BobbieJo is my user name, NOT my real name. We have a big 60’ inch screen tv at home with all streaming apps on the Home Screen, so watching a good movie at our time schedule is crucial. The Hotel LG TV’s remote didn’t have an input button. Also, the people above us, we’re walking very hard at 5:30 am so we didn’t get much sleep, after arriving at 1:00 am. After a while, their kids were running around, for hours. We had to cut our stay short. The hotel appearance was nice and the staff was nice but this hotel was NOT for us: light sleepers and NO Input button on their TV remote to connect a Roku device to stream movies."

"Texas!!!!! If you're looking for kind, generous, professional, people and a good spot to stay while you're away from home....THIS IS THE SPOT!!! I stepped away from work and a few other THINGS that I won't mention & I walked in to be greeted by Erika and she has been crowned THE QCS--->Queen of Customer Service! She went above & beyond her duty prior to me getting inside. She's EXTREMELY kind and professional. Then I met Ms Beatriz during breakfast; she kept wiping down the area to ensure cleanliness and made sure everything stayed full. Also, she was given a wallet that someone lost and she IMMEDIATELY turned it in to the front desk. I was also kindly greeted by Marian while enjoying my breakfast. She was advised by a customer that she'd grabbed the last cup of coffee and she notified Beatriz within seconds. At the end of my stay Marian so kindly greeted me along with the general manager to check out. This team has been trained properly and it feels good to receive GREAT CUSTOMER SERVICE. They have all extended Kindness and Professionalism during my stay... U LADIES ARE ROCK STARS and you have no idea what your generosity meant to me yesterday and today! May God continue to bless the works of your hands! An awesome stay led to an awesome day!!!"