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Máster Upholstery
911 North Illinois Avenue, Brownsville, Texas, United States
About the Máster Upholstery
Máster Upholstery is a premier furniture store located at 911 North Illinois Avenue in Brownsville, Texas. Specializing in high-quality upholstery services, this store offers a wide range of home goods and furniture items to enhance the look and feel of your living space. With a team of skilled professionals, Máster Upholstery provides top-notch customer service and expert advice to help you find the perfect pieces for your home. Whether you're looking to revamp your living room or add a touch of elegance to your bedroom, Máster Upholstery has everything you need to create a stylish and comfortable living environment. Visit us today and experience the difference Máster Upholstery can make in your home.
Photos of Máster Upholstery
911 N Illinois Ave, Brownsville, TX 78521, United States
Opening hours of Máster Upholstery
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
10:00 - 15:00
Sunday:
Day off
Reviews of Máster Upholstery
"Negative - 5* I would like to let the community know about my very bad experience I had with Masters Upholstery here in Brownsville. I made the mistake by hiring Johnny and Master Upholstery to do some work for me on a project I'm working on, and I only chose them simple by there reviews. Johnny and Esmeralda are a very nice and respectable couple. Which is why it's very shocking to me that this happened to me here. They advertise on all their flyers and on their website that they Guaranteed their work and do quality work, and they are generally a specialist in Tapiceria. I asked them to trim and add some Velcro straps to 2 tarps, and I made a small cardboard pattern for him to follow making his job easier, and very well explained. On the cardboard pattern I'm missing 1 square due to me drawing to big, but it was explained and clarified with Johnny that on the tarp I would need 4 equal squares, and he confirmed that he understood. The tarp size I asked for was 274" inches Long and 9' feet Wide, with the 4 equal squares each measuring 60" inches H by 9' feet W ,with a 8.75" inch gab in-between each square on which is explained on cardboard pattern. The Velcro straps where to be cut 1' foot each ALL of them 1' foot so I included some pictures of what Johnny from Master upholstery did. The first tarp was cut 272" and is shorter that 9' feet, and the squares were all different sizes which I mentioned it to Johnny and he did fix it but charged me $50 extra, which I didn't feel I should have paid because it was not my mistake nor the result I asked for, but being the good person that I am I did not argue I just paid it and I gave him a second chance because that's the way I was brought up. The second tarp was cut 272" inches by a whopping 10' feet + and some square measuring 65" inches while other measures 54" inches and the Velcro straps were whatever size he wanted to cut as you can see in the pictures ,they say pictures speak louder than 1000 words, I dropped off the second tarp for him to fix on 12/27/23 with a map I drew for him letting him know that this tarp was worse than the first one he did, he said he would fix it but I told him I was not paying extra , I asked Johnny if he did the work which he stated it was another employee who worked on it. Yet Johnny did not supervise the work nor did her checked it and from one business owner to another that's not good business, never did Johnny ever apologize for the inconvenience nor did he take priority in the mistakes that they did. Jonny gave me the excuse of the weather which I admit it has been artic cold lately but it didn't get cold until 1/14/24 and he had my tarp since Dec 27. that's 20 whole days? Yet Johnny tells me he has like 13-16 years of experience... idk about that, But they say there are honest and are a reliable business. I lost time and money and most importantly they destroyed my property. I could take them to court and I know I would win, I don't want a judge to judge them I ask God and the community to judge them. I asked Johnny if these mistakes were being done by mistake or is this a way to say per customer request changes are made and that's why there's an extra fee? I asked for some type of reimbursement since I paid for everything and the work they did was less to none, in return Jonny tells me he will refund $100 and to leave and take by destroyed property and go elsewhere. WOW! As a business owner if any of my staff employees or any representative from my company causes a customer to lose time or money I would take initiative take priority and take all the cost to keep my customers happy as a good business owner should do. I told Johnny to keep his $100 return my destroyed property and will pay somebody else to fix what they Destroyed I happen to be a nurse here in Brownsville for over 30 years of experience and I give back to the community that I live in , born and raised here in beautiful Brownsville. in the end I'm not mad nor upset I'm very very disappointed in Johnny and Masters upholstery and will never return nor recommend them"
"Very pleased with the workmanship also the time to completion was amazing, thank you!"
"Had four dining chairs recovered with new material. The price that was quoted was fair, and it included the disassembly and reassembly of all four chairs after the work was finished. Everyone at master upholstery was very professional, and we are very happy with the work. We would highly recommend master upholstery for any upholstery needs."
"Wow! We are so fortunate to have your expertise and quality craftsmanship in Brownsville. The wingback chairs are just what we expected and more. Excellent service and communication. We will definitely be returning. Thankyou"
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