Kroger Pharmacy

"If you are considering a pharmacy, do yourself a huge favor and do not choose this one. They made 2 mistakes on my medication in one day, and then the pharmacist wanted to argue and I just had a question as to why they gave me the wrong prescription, with me while I tried to avoid any conflict. They told me that one of my meds was discontinued and had not been in production for a long time. I had been taking it for 2 years. I called my previous pharmacy and they said this was not true and they had plenty in stock. I was prescribed an instant release tablet and they insisted on giving me extended release because I only had to have 30 in a fill instead of 60- I take it twice daily. They are extremely slow to fill. If your doctor calls in, be ready for the app to say “refill in progress for 3 days”. The line is always long no matter the time of day. One day they didn’t run my insurance and charged my card the out of pocket cost and it took them 30 minutes to figure out how to do a refund and then charge me the correct price. Nothing is in stock. Be prepared…:they will have to order it. Impossible to speak with someone on the phone. They lost goes on. I told them to just cancel my meds and I would just have them faxed someplace else and would never be back. Worst choice of a pharmacy there could possibly be."

"The Pharmacy drive-thru is always close due to staffing. They should post when this is an issue so people know to come in but they won't. They always have excuses why they can not do something or why they have not got your prescription even after you are notified they are ready. I would suggest going anywhere else. I have been trying to get my medication for a week and will be transferring my medication tomorrow."

"If I could rate a 0 star I would :) I called my iron supplement in for a refill on Sunday morning, I get it. It wasn’t gonna be done Sunday, everywhere is closed or has limited hours. That’s fine, was told it’ll be ready Monday around 11am. Monday morning first thing 9am I called to get an update, they said 5pm. Okay that’s fine. Not the biggest deal, my husband gets there at 6pm Monday to pick up the prescription, they don’t have it. It won’t be ready until mid day Tuesday. I call the pharmacy 8X to see if they could do a partial refill & am sent to voicemail, EVERYTIME. I’m 6 months pregnant & you cannot get an over the counter iron supplement of 400mg. This is not the first time something like this has happened. My last nausea medication refill took almost a week from the time I called to request the refill, until the prescription was filled. Constant disappointing service, staff is unhelpful. Why are you guys even still open??"

"Don't believe the hours posted because I was there 10 minutes before the pharmacy was to close. The people stood around in the back and the guy cleaning the floor says...they've been closed for awhile now. SMH people need to get it together. Publix is in town now. I'd watch out if I was your company. They might put you out like your company did Winn-Dixie"

"Bad experience after bad experience. Changed Pharmacy‘s years ago. Today I went to the little clinic at Breckenridge Kroger and the nurse practitioner wrote a prescription for two items. She sent it over to the Kroger Pharmacy 40 feet away. I walked directly over to the pharmacy and asked how long it would take And the girl there said 30 minutes. After 35 minutes I got back in line and by the time I spoke with her again 45 minutes at elapsed. She said that the prescriptions weren’t ready but they would be ready by the end of the day. I asked to speak to the pharmacist . He looked at the screen and said, we don’t even have those items in stock. I could give you something so you could take the other Kroger‘s and see if they have it. When he began to do that, he said the nurse practitioner had not written any instructions on how to take the product that I would need to get that information. I walked back over to the little clinic and the receptionist coldly said… We are at lunch we can’t help you. I said, can you at least tell me the names of the medicines that were prescribed and she said no… We can do that in 20 minutes after our lunch. This is the insanity that is Krogers. How you can consistently receive one star reviews for years and no one does a thing to make the process any better… Wow!"