Kroger Pharmacy

"Service is poor! Say prescription is ready then go to pick up when they open says it will be another 30 minutes"

"My father is dying from cancer and they're making us jump through hoops to get his pain meds. We let the Dr send the script to Kroger because we thought it would be faster than my parents' mail order service. That was a mistake. They've not once answered the phone when I've tried calling them. The only reason they're getting any stars is because the two ladies who were at the window were at least kind and empathetic. I don't know if other Kroger pharmacies are like this, but at least avoid the one at Tyler Center if you can."

"I've been waiting a month and a half for Kroger to transfer a prescription to CVS. It's like it's being held hostage. CVS has tried several times to contact Kroger Pharmacy, but said that they could never get someone to answer. I've wound up having to call all of my doctors and specialists to get them to re-prescribe all of my medications and send them to CVS. The doctors and CVS reps all agreed that Kroger Pharmacy is impossible to work with because of the customer service. To cap things off, the lady that works the register is, as others have mentioned, unhelpful to the point of being rude. When I asked in person about transferring prescriptions, she said "I can't do that" and wouldn't elaborate, tell me the correct transfer process, or answer any further questions, just kept saying "I can't do that". Yikes. In the past when I've asked her questions about prescription cost, making sure my insurance was entered correctly, etc., she was just as rude. My husband has had similar interactions with her. I'd call to speak to a manager, but since my calls have never gone through, I'm not even going to try."

"You would think with a 1.8 review, they’d take it serious and work on their costumer service. However, I just called to get an answer to an easy question. I’m sure I didn’t word it correctly and use the jargon that pharmacy techs understand but Melanie made sure that I knew that I was making no sense and was completely rude the entire call. She told me four times that I was interrupting her lunch break (not sure why she answered, if she was going to be that inconvenienced). I told her sorry and that I can call back later and she told me that I wouldn’t be able to and that nobody would answer. Not sure what that even meant. I’ve never had luck with this pharmacy and blame myself for letting it get this out of hand."

"Terrible experience for 3 months. Hour to 90 minute lines (12-25 people), no drive thru anymore, refuse to answer the phone, keep changing hours, prescriptions not ready 5+ days after requesting refills. Doctor called in an antibiotic - tech said it would take a few days. Time to shut this place down before someone dies not getting their medications on time."