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About the Rotech of Western Kentucky
Rotech of Western Kentucky is a leading health store located at 1608 Kentucky 121 in Murray, Kentucky, United States. Enjoy 10% off your first order with Coupon Code NEW10 when you shop with us. We offer a wide range of home respiratory and medical supplies, as well as personalized care and support to help you live a more comfortable life. Our team of experienced professionals is dedicated to providing outstanding connected care and high-quality products to meet your needs. From evaluation and assessment services to ongoing support for various medical conditions, we are here to help you manage your health in the comfort of your own home. With a focus on improving quality of life and promoting compliance with medical therapies, we strive to empower our patients to lead healthy and fulfilling lives. Rotech Healthcare Inc. has earned The Joint Commission’s Gold Seal of Approval, ensuring the highest standards of care and service. Choose Rotech of Western Kentucky for all your home medical equipment needs and experience the difference of personalized, compassionate care.
Reviews of Rotech of Western Kentucky
"Brittany G helped me today and she was quick and resolved my shipping concerns. I appreciate her helpful attitude."
"I supervised and trained customer service representatives for many many years. I am very pleased to say that Bailey Y has excellent customer service skills! Her very friendly and patience and clarifying issue skills are excellent. She went way above and beyond to make sure missing items issue in my order was resolved. Bailey Y is a keeper and worth every penny Rotech pays her! Great job and Thanks, again, Bailey. Take Care"
"Congratulations on being the most INEPT company I have ever had the displeasure of being associated with. You continue to FAIL to send me everything that is needed to replace my headgear. You are billing me when I have begged and pleaded with you to verify my insurance information. You RUDELY insist it’s accurate, it is NOT. Your records show an 80/20 split…I have repeatedly told you that I have met my OUT OF POCKET MAXIMUM…and I have asked you to verify. You WON’T….you are DISHONEST and rude, you’re discourteous and dismissive, you are hear-by FIRED for not sending me complete orders, for being dismissive and for being DISHONEST. Terrible company with NO customer service. I will NEVER do business with you again. Do not leave a response asking me to contact you!! I will NOT…why don’t you ACTUALLY put some effort in yourself!!!…oh, right…you have POOR service."
"I called to reorder supplies. I spoke with Wayne M. It was the best experience I’ve had when calling any company. He explained things very well, he provided information about insurance rules and most importantly he assisted me with looking up information on a new mask I was considering. He was patient with me and very helpful. I wish more customer service people were like him. Thanks Wayne!!"
"I was helped today to make an order for supplies for my APAP. Bailey was efficient and completed the order using the CHAT feature. I would like to think I felt her smiling as we worked through my questions and then the order. She was speedy and I enjoyed using the chat. The phone lines were backed up so I save a good amount of time using the Chat feature to re-order supplies."
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