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Kentucky Health and Family Services
275 East Main Street, Frankfort, Kentucky, United States
About the Kentucky Health and Family Services
Kentucky Health and Family Services is a local government office located at 275 East Main Street in Frankfort, Kentucky. This institution is dedicated to providing essential services and support to individuals and families in the community. From healthcare assistance to social services, Kentucky Health and Family Services strives to improve the overall well-being of residents in the state. Their team of professionals work tirelessly to ensure that all individuals have access to the resources they need to lead healthy and fulfilling lives. Visit Kentucky Health and Family Services today to learn more about the programs and services they offer.
Photos of Kentucky Health and Family Services
275 E Main St, Frankfort, KY 40621, United States
Opening hours of Kentucky Health and Family Services
Monday:
08:00 - 16:30
Tuesday:
08:00 - 16:30
Wednesday:
08:00 - 16:30
Thursday:
08:00 - 16:30
Friday:
08:00 - 16:30
Saturday:
Day off
Sunday:
Day off
Reviews of Kentucky Health and Family Services
"Quick was there less than an hour. (I thought it would take all day.) Very polite staff."
"I applied for food stamps 3 days after I lost my job on Nov. 21st. Did the app online and interview for verifying on the phone. Got paperwork in the mail for more verification - filled it all out, uploaded it online. It took almost 3 weeks for them to respond by mail, saying they couldn't open the attachments for the files I uploaded, and that I needed to mail, fax or physically drop off the documents. I elected to drop them off in person, thinking this would make the process a little smoother. At the time, there $0 in income in my household. The case was supposed to be expedited. After dropping off everything I was supposed to, and being told by a lady there that I should get my card in 7 to 10 business days, about 2 weeks later I get a letter stating my case had been denied due to lack of documentation!! After attempting to call this office dozens of times and never getting thru, I finally got fed up and called the Ombudsman in Frankfort. He took 5 seconds, looked a my case and told me the lady at this office had scanned THE WRONG SIDE of my papers, hence the denial. I specifically asked him, so they made a mistake, correct? And he said yes, go back up there, bring your documents, tell them and you should get everything fixed. By the way, Google maps is wrong on the time also... This office closes at 4:30PM, NOT 5:00PM. I wasted 2 bus trips and a few hours of time yesterday thanks to that incorrect info. We've been without sufficient food for most of the last 3 months in my household because of this. We literally had to choose to buy food over paying rent this month and had to get assistance and almost got kicked out because of this. This is by far the WORST I've ever seen of a government office. I understand they're probably overworked and underpaid, but people applying for food stamps or assistance do so because they NEED IT. A fair assumption would be that the employees here take the extra five seconds to do their jobs correctly. If they did, maybe their phone lines wouldn't constantly be at capacity, to the point where you HAVE to come in physically. Ugh."
"I understand that social work is an incredibly challenging and thankless job. However, going to this office is a humiliating experience when it doesn't have to be. I've been here multiple times to apply for assistance and one of the instances I waited for four hours to be told I needed to come back with more information and documentation. The front desk employees appear to hate their jobs and I think they need more support from their team and supervisors to change the attitude there."
"Worst place ever. You wait for 50,000 years and when they call people, they will call someone who has left and then wait about 10-15 minutes and call them again, and then once more 10-15 more minutes without calling the next person. They are in no rush to get people in and out. They all gossip and laugh more than they work. Then, I never received my food stamp card so I went back up there and they wanted me to wait in a long line to fix the problem. I am pregnant and cannot stand that long for one and two, it's their mistake for not sending me one so I don't feel I should be punished. Just re-issue me a new one. And if you call, they will absolutely not answer the phones. I called over and over to no avail."
"I haven't had the greatest experience here, but I know I'm not the only one. People, and I mean the common person, I'm speaking generalities here, should realize those people are there to do a job. It's they're job to get people in and out as quickly as they can. I can't count how many times I have been there and people want to get mad because there's a long line, or they are told they need to come back because they didn't bring the correct papers. It's such a same that we all do that. We all need to take responsibility for the things we do and don't do instead of always trying to blame someone else. I'm just saying beggars can't be choosers. We are there because we need help because life is tough. They are there to sustain. They don't need nor want to be yelled at, especially not by incompetent people. They don't get paid enough for that. I know I went to school for social work. Unfortunately I chose a career path that is extremely difficult to get into unless you have someone on the inside, or you're comfortable with relocating, which is not a thing I am financially able to do right now. Not with a small child and one on the way. We all just need to take into consideration that we are not the only ones struggling to make ends meet or having a bad day. Just think twice before you complain about how someone isn't doing they're job. They are doing the best they can. Just think about that before you go off about how you're not getting service as quickly as you want, or think you should be getting serviced. I'm not taking up for the system it needs work too. Im just saying that we all need to think twice before acting."
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