Quality Suites University
949 Sunland Park Drive, El Paso, Texas, United States
About the Quality Suites University
Quality Suites University is a premier lodging institution located at 949 Sunland Park Drive in El Paso, Texas. Situated near the University of Texas at El Paso, this hotel offers comfortable and spacious suites for both business and leisure travelers. Guests can enjoy amenities such as free breakfast, a fitness center, and an outdoor pool. With its convenient location and top-notch service, Quality Suites University is the perfect choice for your stay in El Paso.
Photos of Quality Suites University
949 Sunland Park Dr, El Paso, TX 79922, United States
Reviews of Quality Suites University
"I was scared to let my kids go swimming here. The water was murky, the floors looked like they were in dire need of a good scrubbing. Drywall was falling from the ceiling, and there was black mold on the walls."
"This location is poorly ran. We were moved from one room because no cold water pressure to a room that was occupied by guests that were supposed to have checked out already. We were then moved to another room that the front desk gave us the master key and told to come down later for the actual room keys. Upon doing so she did not confirm our information before giving us the actual room keys. Major security issue! Never have we felt the need to take ourbelongings with us upon leaving the room for our activities. I would avoid this place at all costs. Manager Rodirigo will not return my calls."
"Not updated on the choice site no laundry facilities pool is closed afternoon desk clerk was a little rude. Otherwise the room was clean the breakfast and coffee was decent. Overall the stay wasn't terrible and price was reasonable"
"The manager here, Rodrigo I believe his name was, is the same manager as the place (Sleep Inn) across the parking lot. He was very rude!! The rooms at Quality were absolutely disgusting, dirty, stunk and the door to one of our 2 rooms didn't even lock. When we brought it to their attention it was as if they already knew the condition of these rooms and which rooms we were talking about. So why are they still being rented out?! The front clerk at Quality did offer us rooms at Sleep Inn across the parking lot so we took it. Getting settled into our rooms took nearly 2 hours. Then we were offered a comp but it had to be through the manager who wasn't available at that time so we went back in the morning and he refused and didn't even apologize for what we went through. Upon check out at Sleep Inn he was there and although I was being helped by the young boy at the counter, he stepped in and refused to give me a receipt! I have never heard of this. He was rude and unprofessional. We will never be back!!"
"The employees were very nice and helpful which is what made this place bearable. The cleanliness of the room was horrid!!!! The floors got our socks black. The bedding was dirty and/or stained. No extra pillows for sofa bed. No blankets for any of the beds just sheets and the decorative blanket. Our security lock for the room was broken as if someone broke into the room prior to our stay there. There was no hand towels or wash clothes. We couldn’t get extra towels because they said they didn’t have any. We had 1 floor towels and 2 shower towels in total for 5 people. The shower/tub was dirty (black). The curtain didn’t have a handle to open it. There was no smoke detector in our room! The room was spacious and loved the 3 beds (including sofa bed) but wouldn’t stay here again. Also the pool was closed which was such a bummer for my kids and I to have fun."
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