Tru by Hilton Richmond

"Due to significant home damage my husband and I had to stay for wk. And of course traveling Hilton has always been my choice but this particular hotel has been wonderful. Staff goes above and beyond, and anyone that knows me knows I am a clean freak!! So of course I panic if my room was not perfect. The hotel is always immaculate. Of course in any place you stay I'm sure you will run into minor issues randomly with a missing screw here or there but I never saw anything. Our room was perfect. The lobby was absolutely beautiful!!! The gym area as well. OMG you have to stay just to relax in the lobby!!! It's like a cafe type area, very large. So many places to sit and just relax and read or get on your computer. Play pool.This is my absolute favorite hotel in Richmond KY!!! Also you won't beat there breakfast bar!! It's not just the standard hotel breakfast. It's very classy, exactly what you would expect from Hilton. Thank you so much Tru for making our stay so easy through a really hard time. Your staff is wonderful!! And we certainly appreciate each and every one!"

"The staff were super friendly and helpful. While the place was clean, our room had several things damaged. The shower door didn’t close because one half of it was broken. There was a gaping hole around one of the lights. And there was no place to sit aside from the bed, the ledge/desk was barely large enough to hold anything… overall, not worth the $150+ a night."

"The room was cleaned nicely but that’s about it. I stayed two nights. The first morning there was no soap in the shower followed by the second morning no shampoo. Housekeeping is doing poor keeping supplies in the room. The toilet never quit running. I was put in a handicap unit. The shower pan had a 4” lip which is not a roll in the seat was missing. The pan and tile had been cracked and beat up badly. Their fix was to caulk it. The builder put the grab bars in the wrong spot moved them and left the marks and holes from the wrong spot. The light in the corner had no way to turn it on. The blinds were hard to operate because I feel they used to be controlled by a switch. The first morning I woke up and let the dogs out the parking lot lights were off. My stock Chevy Malibu would scrape pulling in. The flower beds were overgrown and plants were dead. I would not recommend"

"Go to place even I visit my teen at EKU. Love the mural and the spot to write favorite restaurants etc. They even have a pool table in the lobby and comfortable chairs to hang out. There was comfortable seating outside with charcoal grills. The staff was very friendly and I appreciated the eggs/bacon while my teen loved the made your own pancake. Only downside was the room was very warm despite being set at 66 ( couldn’t turn it lower). To be fair, I didn’t call about it as it was late and I was tired. Hopefully it was just my room. I loved that there was no carpet as I have allergies."

"The hotel staff was extremely friendly and polite. They were very welcoming and made sure your experience was their number one priority. The room had a little damage to it which is expected for an establishment over time. They staff was aware of the damages in our room which was great cause we didn't want to be charged for something we didn't do. Just like any Tru hotel they have a nice small breakfast available in the morning and coffee/tea available all day. The gym at this location was nice. It's rather small but enough stuff to get a descent sweat on if desired. They also have a small indoor pool which was a little on the chilly side and could use a little cleaning. The location is great. There are plenty of restaurants and stores in the nearby location if desired."