Residence Inn by Marriott Louisville East 120 North Hurstbourne Parkway, Louisville, KY 40222

"We stayed one night in a two-story loft with our family of 6. The kids loved it. My husband was fine with it. It was okay to me but probably not somewhere I will stay again. My immediate impression when walking in was that the space was dated and well-worn. While the kitchen area seemed to be updated and felt nicer, most of the unit felt weary. The carpet throughout was old, the stair railing looked like it was from my childhood, the bottom of the armchair was frayed, and I felt unsure of the overall cleanliness. The only blatantly dirty aspect was the bottom front of the toilet downstairs; it had dried splatters of something all down the front of it that had not been cleaned off. That was pretty gross. Other than that, I can’t say that the whole place felt dirty; it could just use some fresh carpet and furniture. Also, there was pet hair on the pull-out sofa in the living room. I definitely don’t understand this popular shift in the hotel world toward pet-friendliness without regard for allergens. I love pets and understand people want to travel with them. But we need some pet-free options for guests who have sensitivities to pet hair. If that’s not possible, then the cleaning staff really has to get rid of residual pet hair between guests. Thankfully, as short as our stay was, it did not irritate my son this time as it has at previous experiences in other places. I will say that the staff members we encountered were very friendly and helpful. We were offered additional bedding for the sofa, and we also were given a toothbrush for the one kid who packed hers in the wrong suitcase. :) Also, the hot breakfast was decent. I was surprised it shut down at 9:00, though. My husband and sons went just in time to eat something and bring back plates for those of us who weren’t ready to leave the room yet. We enjoyed it overall. All in all, it was not an awful stay by any means. The beds were comfortable, the kitchen was functional and stocked with the utensils we needed, and it served our purposes for a quick stay over on a long road trip. While it won’t be my first choice for future stays, I wouldn’t cross it off the list entirely."

"Stay off the ground floor!! The howling, grinding, and whistling of hvac systems WILL keep you awake all night. The rooms were last decorated in the mid-90s. The low-flow showers feel like someone standing on the roof peeing on your head. The free breakfast is bland industrialized food product at scale. Quite a few people seem to be just sleeping in their cars. Just kind of a sad, depressing place. The price is just high enough to keep out trouble, but otherwise this is kind of a dump"

"My family and I recently stayed at this location during the Thanksgiving holiday. We were notified upon arrival that our rooms would not be cleaned on Thanksgiving day (which i totally appreciated and agreed with) and service will resume on Friday. Unfortunately service never resumed. We checked in on Wednesday, House keeping came at about 4pm on Friday and gave use towels, MADE the bed and left, never to return again. The room was not cleaned, had a weird smell, the sheets were not changed, the bathroom was not cleaned, the floor was not vacuumed and nothing was wiped down. The young lady worked in the food service, Toneka was absolutely awesome and welcoming."

"Rooms were fine, a bit lumpy but otherwise ok! No issues with anything in the room. It smelled a little weedy, but not real bad. The staff was great, 5 stars there. Super helpful. It looks like the facility overall is well kept. There is a ball court and a pool. It's well lit at night."