Madison Family Clinic 2161 Lexington Road, Richmond, KY 40475

"Staff takes forever I was there for 2 hours for a simple check-up and they kept getting side tracked by other people. I would never go back"

"BEWARE....this place does not care for the well being of children. We started taking our newborn son here last April. At the time we really liked it. But one day the doctor suddenly quit with no explanation. And since then it has been terrible. We have had to wait 2-3 hours to be seen for scheduled well visit. I've called the 24 hour nurse line and was told a doctor would call me and never got a call. And just today we had an appointment for a sick visit, only to be called right before the appointment for it to be canceled. And was told no one else could see children. This place seems to be very unorganized and appears to have no accountability to keep staff and doctors in check. Go somewhere's else where you have people who care about your kid!!!"

"I just called and was told couldn’t schedule until had information available. I was actually in the process of looking through my email to get it from my employer and I didn’t want to hold her up on the phone. I almost found it immediately after she hung up. so I called back two rings and was sent to the automated voicemail. I thought maybe a mistake then I called back again and it was like somebody pick the phone up and put it on silent and then eventually hung up. Well, that was very unprofessional. Thank you though I was just needed some medical assistance. (I’m assuming they have caller id) My business does."

"Great people, great place just make sure you Cancel anything you need to around the time you go in. We was there over a hour for one shot with only one other family in there I had oil change quicker."

"Kimberly Sowden is the best caring Dr I've ever had ❤️ and the most caring and loving person and she truly cares about our Future health ❤️ she's very supportive ❤️ She's became a great friend to me me and my husband both think the world of her"