Kentucky Eye Institute

"So very slow. It's 11:50, appointment at 10. Told to come in early, around 9:30. I'm still waiting. Office ran out of seats, and some patients have to stand. Soooooo slooooooww."

"I had to cancel/leave two appts this week after waiting 45 minutes past the appt time. Not a word from the desk on how much longer it may be, or anything. Perhaps if the doc was going to be this late, then be proactive and call the patient to inform them, versus having them sit and wait in the office. Terrible service."

"Very disappointed. They refused my insurance from well known provider. Also waited over an hour for the doctor to enter the examination room, and when I complained he raced in, obviously overlooked that I was there. Never phoned in my prescription for eye drops. I could go on, but I will end with just, I DO NOT recommend. Absolutely not!"

"I had been diagnosed as a diabetic, I chose Doctor Curtis William J . MD Ophthalmology as he vigilant monitored my progress ensuring that my eyes remained healthy, I ,however; developed cataracts in both eyes. Doctor C monitored my eyes closely until it was time for cataract surgery. His entire staff are wonderful, friendly, caring, professional, and knowledgeable. I had surgery on both eyes which were very successful. I was a little nervous but the entire surgical staff at Lexington Surgical Center were amazing . Thanks to Dr. Curtis, I can now sing, “I can see clearly now the rain is gone “.."

"Upon arrival the receiving staff was very nice. Dr. J. Evans was cheerful with a great personality however I felt rushed. I was triple booked with 2 other ladies all with appts at 3pm for the same Dr. (Learned that while we all visited as we waited). I finally saw Dr. Evans at 4:48. Being anxious about having eye surgery, I was only going in for a consultation, just for a talk, to understand the process of surgery. I was not expecting an exam and to have my eyes dilated. No one told me I should have had a driver bring me. The drive home was a nightmare! Total time with Dr. Evans was less than 10 min. After a whirlwind and confusing conversation I was then escorted to Shannon to set up surgery. She was very nice however, after being dilated and told it would take about 2 hours to see clearly, I was expected to read and sign papers for an invasive eye surgery I could not clearly see to read. I was then asked a personal question that had nothing to do with my eyes, did not relate to this office visit and violated hippa laws. By this time I was so overwhelmed and stressed I said "forget this" and walked out. I will not return to this office."