New Vista Adult Services & Child and Family Clinic 1351 Newtown Pike, Lexington, KY 40511

"As a health care professional, I would NOT recommend New Vista to anyone. If you are in crisis, you may be able to talk to someone. However unless you are suicidal, getting any follow up treatment is extremely difficult. Unfortunately, they just dont seem to really care about people. Please get help for yourself or your loved ones. You wont get that help from New Vista"

"They do not answer their phone, do not respond to voicemails, and do not respond to emails. They cancel or are late to appointments with no notice. They cancelled 3 appointments in a row for my daughter, so we sought services elsewhere. I would recommend you do the same."

"This place is a joke. I've done a telehealth with a therapist there, spoke with their doctor on multiple occasions and even have made appointments. Now they want to throw Hippa around. Even if asking for a new therapist they say it's against hippa. The receptionist named Yolanda thinks and acts like a therapist and the therapists all act like they are new unpaid interns and don't know any answers to anything."

"This place is a complete joke. My son’s mental health was not a concern whatsoever with this place. Took forever to get an appointment. Once we did, the therapist was late, didn’t bother to call and tell us. I had to call MYSELF to remind them to have the therapist jump on our zoom call. Unreal. The second appointment, I took time off work for the early morning appointment and THE DAY OF I called them since the therapist was late again! Well, this time she completely called off!! Not even a courtesy notice, did not try to find another therapist and to make matters worse, they said the next appointment would be almost a month away! How in the hell do they expect to truly help our children? I had to wait on hold for 38 minutes just to cancel their services only to get hung up on and have to call back. I’m sure they wouldn’t have forgot to send me a no show fee though. Horrible place! DO NOT GO HERE!"

"Nikki Griffin told me she couldn’t help me but I needed 4 sessions for a psychiatrist referral. She was late to every zoom and spent less than 30 minutes each time with me. I had to wait over a month for our last session and she told me I’d get a call for a referral 2 weeks later. I never got the call and when I inquired she left a note that she wouldn’t be referring me, didn’t even tell me herself. She only contacted me after I asked a note to be left telling her I wouldn’t see her again. She told me she had more emergent patients than me and didn’t try with me. She has no idea my mental state and clearly she doesn’t care if you’re struggling."