River Valley Behavioral Health 1269 Duvall Road, Beaver Dam, KY 42320

"The providers are GREAT. But the receptionist and staff is absolutely horrible. I’m giving a 1 star because the receptionist that works for them is rude and very unprofessional. I am not going to drive an hour to do tele-health in their office when I can do it from home. Then to tell me my insurance won’t pay…why won’t it?? It pays for tele-health from your office, no difference. This place is a Behavioral Health specialist who sees patients struggling with depression, anxiety and other mental disabilities and you treat your patients the way you do is very unprofessional. On my last appointment I had to call to see why the doctor didn’t call me at my scheduled time, their response you didn’t show up…what are you talking about, provider said it’s over the phone. Why am I going to drive an hour to do it from your office when I can do over the phone. Receptionist got rude with me and hung up on me. Communication seems to be an issue or the receptionist has an issue comprehending and following orders from her doctor. The only reason I’m still a patient is because my therapist is absolutely amazing and the doctor is great as well. Get a more professional receptionist who doesn’t hate her job or maybe give her some medication to help her anger issues and attitude. Someone like this really shouldn’t be working for a mental health specialist…their attitude and being absolutely rude and hateful could be the last draw for someone who NEEDS to speak to their doctor. I pray this receptionist."

"I've been coming here for almost 3 years now and have only good things to say. The staff is awesome and the services they provide are top notch. Thanks y'all!"

"This place is very Unprofessional. The other girl that works in billing is very two faced. She calls the boss that works in Owensboro and tells on you about everything. Even makes up lies. It is a horrible place to work."