Fort Knox VA Clinic

"My husband was late due to a 35 blood sugar and showed them his pump. They said you can sit till a cancellation or come back. Never offering to check him out as he was in a crisis situation then agitated and allowed him to leave and drive across the street to get candy to raise his insulin. They were rude and I called to patient advocate line to co Plain they allowed him to leave without making it safe and after that we got a call from MP’s with them saying he slammed a door. It’s awful how they treat veterans there. His dr he did have left. Now it’s horrible."

"I’ve NEVER left a negative review about the military, in fact I love and miss it. The VA has been amazing to me the staff at all levels have been kind, professional, knowledgeable and always acted in my best interests. So I was shocked, I don’t typically get “ ill” or catch a cold etc. So the rarity in 7 years I do I decided to call and see if I could see my PCP. It didn’t bother me I had to explain my issue to a clerk that had to zero medical knowledge, just to send me to triage, but then explain it to a healthcare provider again, I was told “ we can’t see you “ at first I expected this because of the time and stated I realized that I intended on booking an appointment for the following week. No “ we can’t see you AT ALL” excuse me, because? Those are “ Covid symptoms and we don’t expose “our” vets to Covid ( wait , um I’m a vet w/21 years of service). I was absolutely confused, I asked why I had not been informed this earlier, and was told I could use an acute care clinic in town. I ask the young lady who was irritated at this point , why I wasn’t informed ever of this rule and offered an “ tele ED/ER visit for a cough and how a doctor could possibly examine a cough/ chest via video? She then asked me if I was “ refusing care” which further irritated me, I absolutely was not. There are 11 symptoms according to the um cough “CDC” for Covid which basically eliminates a vet from going to the clinic unless you break a bone…. You had better you the pain doesn’t cause you to cry cause your nose to run and cough or you’ll be rejected. The average age of a vet according to a 2021 survey is now 34 to 54.. I’m sure it’s probably a bit younger considering if a current one was done. How ugly is it to state “ we don’t expose our vets to Covid” but go to an acute care to where the civilian population is not commonly at physically healthy the typical people in an acute care waiting room are much older and have multiple issues? Apparently their lives are less important. I’m all about the Army, military and our vets, especially our old generation, but this is beyond ignorant"

"All front desk staff, nurses, and health care providers I have seen were wonderful, here! They were courteous, professional, and the providers gave me the best care possible!"

"The staff has always been nice until recently an older veteran had theiservice dog and it would bark at people going near the Vet who was quietly speaking to the dog trying to reasure it but some woman came out anwad rude to the Vet it was embarassing for the Vet and the few of us standing by waiting the woman didn't try to understand the dog was learning to protect the Vet the Vet had quieted the dog but the woman spite so loadly that everyone heard her say the Vet would have to remove the dog from the clinic if she continued to bark at strangers walking by the vet it was so awful for the Vet who was there for emotional support from her Dr and the supposidly educated and well informed medical staff that woman had no mercy or understanding if I'd had been her boss I would have fired her it was awful but Like I first said the staff is usually kind , helpful and understanding that woman was either new or having a bad day she was so unprofessional"

"Dr. Jill Bower is the WORSE! She refuses to sign paperwork so her patient can go back to work. She shouldn't be a Dr because she is horrible with her patients."