Norton Immediate Care Center - Mt. Washington

"Staff was exceptional!!! Very thorough and bedside manner was great!!! Definitely made a bad situation soooo much better for my son. Thank you so much"

"I have always gotten great care at this location. Everyone from reception, to MA, to physician, are wonderful."

"We went to NORTON SHEPHERDSVILLE I.C.C. and was TOLD it would be a THREE HOUR WAIT, NO EXCEPTIONS last night on 11-12-2023 and was advised to go elsewhere..the receptionist there was very RUDE and UNCARING. this lady needs CUSTOMER SERVICE TRAINING!!! My nephew was seen there on 11-11-2023 and was advised nothing was wrong with him.. running a 104* fever mind you .....therefore his mother took him to BROWNSBORO ROAD NORTON IMMEDIATE CARE CENTER and he was diagnosed with a double ear infection and strep throat so who is to BLAME HERE? I called last night before going to IMMEDIATE CARE CENTER IN MT. WASHINGTON KY. to see if there was a check in process and wait time? I was advise it would be a 0ne hour wait ..we reached IMMEDIATE CARE CENTER IN MT. WASHINGTON KY. checked in and advised could be a TWO HOUR WAIT was there THIRTY minutes was taken back AND PROCESSED AND SEEN OUT WITHIN AN HOUR !!!!! PROVIDER - CRISTY TOBBE, ALEXIS- MA/NURSE and MELINDA -FRONT DESK were AWESOME AND EXCELLENT COMMUNICATION SKILLS AND EXPLAINATION ... when my child is sick!!! I do not need to DEAL WITH NASTY CUSTOMER SERVICE REPRESENTATIVES SUCH AS SHEPHERDSVILLE IMMEDIATE CARE CENTER!!!!!!!! BIG FAT ZERO"

"Very kind people we loved Joshua kidwell APRN..he made it very comfortable. He down to earth and jokes around it really was fun..fast enjoyable for having a injury ill will go there again..."

"Not a long wait time. Very friendly and knowledgeable staff. Took my daughter for foot injury. Doctor Collins was very polite with a great attitude and she paid attention to the details of the injury of her foot. I highly recommend this office. Will go back if my family has any future problems. Thanks to all the staff."