The Little Clinic 9501 County Road 403, Charlestown, IN 47111

"This location has gone down hill so quickly it’s pathetic. I scheduled an 8:30 appointment for my yearly biometric screening for my health insurance, and I got a voicemail on my way that simply said (and I was barely able to decipher what was being said)”hi, this message is for Faith” and they hung up. I figured they were calling to confirm my appointment and I was pulling in, so I didn’t call back because I was already there. I so had received confirmation emails and texts about my upcoming appointment in which I confirmed as well. Upon arriving at the desk, the sign said they were closed. I waited and no one was at the desk so I walked around to find someone, and found the woman who had called, and I was told there was no provider and the provider works different hours than what is posted. When asked why then the system let me schedule an appointment, the response was “ I don’t know”. When asked if No one thought to look ahead on a schedule maybe a day or so before like MOST health care facilities and call to reschedule due to it being scheduled outside of their working hours apparently, I was met with, “ I tried, and I left a voicemail”. So apparently 10 minutes ahead of your appointment on the day of is an acceptable time to call Someone to tell them their appointment that’s been scheduled for weeks, actually can’t even happen because you’re closed! When i told her what her voicemail actually said, she said to me, “ ya, I think it cut me off”… and she didn’t even think to call back!? They wasted my time, were completely unprofessional and clueless, and need to be completely retrained on how to appropriately run a healthcare facility. This location is an absolute joke and the level of professionalism was embarrassing. Do not waste your time here until they make some much needed changes."

"Very friendly and helpful staff. Best clinic I've ever been to."

"In the past we have had mostly good experiences but this morning we took our sick daughter in and no one seemed to want to do their job . They didn’t even want to see her and we basically had to Make them check her lungs and do a check up. Completely rude on both ends , no regards to anyone . Let’s do our job people. Very rude and unprofessional."

"This place is a joke. Scheduled a biometric screening (takes like 5 minutes) online, their system apparently scheduled it with the pharmacy instead of the little clinic. Went to the little clinic and they said we needed to go to the pharmacy the pharmacy said they haven't done them in years and that it's the little clinic that does them and they were sorry, but the system must have messed up. The pharmacy calls the little clinic, and they can't fit us in for almost 2 hours when we are already there, and it was their systems fault we wasted all that time for no reason. I don't care how busy I was I would have fit a finger poke in since our system was the one at fault. Customer service has completely gone downhill."

"We walked in at 4:50 p.m. and she said they did not have an opening till 5:20 so we chose to wait. We Registered for the appointment. After 20 minutes of waiting she told us it would be 7 pm before I could be seen. I have used the little clinic for years I have scheduled appointments and walked in and never have I had such a unprofessional experience. I would not recommend this location. If I could give a zero I would."