Holiday Inn Express & Suites Louisville South-Hillview, an IHG Hotel

"It was a last minute planned trip on a busy weekend, so I was happy to find a room. With that being said I was not to pleased when I was told that due to the farm show being in town that the rates were higher than normal. I, as a farmer would think that during a busy weekend the rates would be a little better due to knowing that you would be close to full capacity. Anyway back to the room, it was very nice and the young lady that booked the room over the phone was very nice and helpful. Fast forward to Saturday morning to have a faulty valve in the shower, they say cold showers are good, I disagree. Go down to checkout and talk to a nice young lady at the counter about the shower and all I get is we'll have someone look at it, not a I'm sorry, what can we do about this, Nothing. Just a thanks for staying here. Not upset, just wish customer service was more of a priority these days."

"Was a nice stopping place from traveling home from Memphis. Nice clean room, typical Holiday Inn quality. Had to fix wigglely toilet seat, but minor inconvenience !"

"This was a VERY weird experience. No one could find the guy at the front desk when checking in. After looking for him, he was found passed out in the back room with a knife and an axe in his hand.... Clearly intoxicated. Cops showed up and called someone else in to check people in. After waiting we were checked into our room with no explanation of what happened. I was not given points for my stay as a member."

"Housekeeping never came, we got a Jacuzzi tub but the jets didn't work, my bf did get a discount on room..other than that OUTSTANDING! There are b.k and Texas Roadhouse in walking distance so location great for weekend!"

"This hotel is far below IHG’s normal standards, just don’t stay here unless you have to with so many other better choices right next store. Bed was clean and that was it. Bare minimum up keep from the elevator to the shower it was all just rough. I rarely leave bad reviews but had to for this one. Lady at the counter was very nice though."