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Candlewood Suites Louisville Airport, an IHG Hotel
1367 Gardiner Lane, Louisville, Kentucky 40213
About the Candlewood Suites Louisville Airport, an IHG Hotel
Candlewood Suites Louisville Airport, an IHG Hotel, is a comfortable and convenient lodging option located at 1367 Gardiner Lane in Louisville, Kentucky. This hotel offers spacious suites with fully equipped kitchens, free Wi-Fi, and modern amenities. Guests can enjoy access to a fitness center, a business center, and an outdoor barbecue area. The hotel is conveniently located near Louisville International Airport and provides easy access to downtown attractions, shopping, and dining. Whether traveling for business or leisure, Candlewood Suites Louisville Airport is a great choice for a relaxing and enjoyable stay in the heart of Kentucky.
Photos of Candlewood Suites Louisville Airport, an IHG Hotel
1367 Gardiner Ln, Louisville, KY 40213, United States
Reviews of Candlewood Suites Louisville Airport, an IHG Hotel
"I've had good rooms here, with wonderful beds, and horrible rooms with horrible beds. It's been a toss up the last couple times! Also, if you're checking in late, the lady working has the door locked and the place looks closed, and then other times, like I said, the place has been great!"
"The rooms are nicely appointed and seem clean, but we had roaches! The bathroom had baby ones on the floor, and we found larger ones in the bed and on the wall. We brought this to the attention of the front desk and were told they would spray. We were gone for several hours, and upon returning, noticed they hadn't been in the room. We checked out the next morning and let the front desk know that nothing had been done about the roaches and that my wife found one in her shirt! The desk clerk apologized and said he would give us 50,000 points for the trouble and said it would take a week for them to show up. A couple of days later, I received an email from the director of sales from Candlewood Suites and told me to give her a call. She also apologized and offered us more points. After two weeks, we hadn't received any points, so I called her back, and she apologized and said she would check into why we hadn't received the points! It's been 4 weeks, and still nothing! This is disheartening as I do not believe that they take the concerns that their guests have seriously."
"My family recently had a stay at this property and I was extremely baffled to hear the feedback from their stay. My family returned to the property after attending a convention all day and my nieces (3 under the age of 13)were trying to get some snacks from the market. They were told that they did not need to go to the front desk to make a purchase, but to instead take the items and the attendant would charge the items to the room by reviewing the camera (an adult would know that this process is redundant and makes no sense!) After speaking with their mother this surely came off as if she was TRYING to set them up. When their mother came to the desk the attendant was telling her that they were being rude and insinuated that they were trying to steal and joking with Next, my oldest niece stepped outside to grab something from the family vehicle and left her room key. At this point the agent on duty knew who she was, but still decided to give her a hard time! It was after midnight at this point, what if something happened to her! There is so much going on in this world and I could not imagine anything happening to her all on the account of a disgruntled, dismissive, employee who seemed to not even want to be there. None of the staff had on name tags or uniforms and the extremely rude night agent told them her name was "Aretha, like Franklin." Long story short my family endured countless moments of disrespectful interactions from the staff and we will not be returning"
"This hotel is exactly what you would expect for the price. The bed and bathroom were clean and it was quiet at night. The water pressure in the shower was amazing and the bed comfortable (though small.) We were on the 2nd floor and the people upstairs were very loud - I recommend staying on the top floor. Also, bring a scented candle and/or some air freshener; there were a number of very unpleasant smells throughout the common areas and our room smelled strongly of stringent cleaner or air freshener. I was ready to breathe fresh air when I left. But as I started the review - it was a good value for the price and very well located. Quiet and safe parking lot."
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