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Fairfield Inn & Suites by Marriott Louisville Downtown
100 East Jefferson Street, Louisville, Kentucky 40202
About the Fairfield Inn & Suites by Marriott Louisville Downtown
Fairfield Inn & Suites by Marriott Louisville Downtown is a modern and stylish hotel located at 100 East Jefferson Street in the heart of Louisville, Kentucky. This lodging institution offers comfortable and spacious rooms and suites, perfect for both business and leisure travelers. Guests can enjoy amenities such as free Wi-Fi, a fitness center, complimentary breakfast, and a convenient location near popular attractions like the Louisville Slugger Museum and Fourth Street Live. Whether you're in town for a weekend getaway or a business trip, Fairfield Inn & Suites by Marriott Louisville Downtown provides a convenient and welcoming home away from home.
Photos of Fairfield Inn & Suites by Marriott Louisville Downtown
100 E Jefferson St, Louisville, KY 40202, United States
Reviews of Fairfield Inn & Suites by Marriott Louisville Downtown
"The weirdest hotel. Fairfield and SpringHill have the same “ front desk” and parking. You have to walk in from springhill and go around the building to reach your elevator. There’s never anyone at the front desk in Fairfield. Breakfast was low budget ok. Tea supply was sad. Rooms certainly need upgrade. It was clean though. Before checking in, I asked to be in a quiet room, considering I’m a titanium, I thought I will be respected. I was put right over the air handlers. It is also impossible to sleep with the noise of the unit inside the room."
"Chamisha the front desk agent is the best. She's super professional and will ensure you are properly accommodated. She always has a smile on her face and asking if you need anything, every time I walked by the front desk. I really appreciate people like her, literally the definition of customer service."
"The worst experience / customer service I have ever received. I have worked in hotels, restaurants, and retail and I have never talked to anyone like this or even heard anyone be so rude and hateful to a paying customer. If you want to relax, don't bother. You'll see roaches in the halls and you'll have black sticky carpet. Half of the hotel will be closed and you'll have to check in on the other side. Everyone was so confused checking in but I was nice. Then when they want to ask for my credit card to charge parking and not even ask, or tell me I still didn't say anything. The next day when they had a concert and left the GATES OPEN for anyone to park, I call to see what we do for parking we paid for and the reception had an automatic attitude. I'm sorry if you hate your life and your job but I paid to be here, paid for a parking spot I didn't receive and when I ask for a refund if you would be professional then it would stop there. Then when I go inside the office the manager wants to defend the rudeness of her employee and she wants to literally yell sarcastically "Have a great night" as I'm LEAVING. Wow. Just wow. You are unprofessional. And the police officer wants to tell me "AND STAY OUT" uh I paid to be here. Yes if there has to be police in the lobby and security at all times. STAY AWAY. Where's the customer service. Not even customer service, where is the normal behavior? I'm still waiting for corporate to call me back because I have never experienced anything like this before. I WOULD NEVER RECOMEND THIS HOTEL."
"We came for a weekend trip for a concert in town at the Yum Center. It is a convenient location downtown. Customer service from the desk was non-existent at times with no one present at all. When someone was present they were rude or not helpful. The room was okay, but floor was stained. Pillows had a mildew smell. One of the beds appeared to have been pissed in. They would not allow for a late checkout. No accommodation what so ever. I would not recommend staying here for the price of the hotel."
"We enjoyed our stay while in town for graduation. The lobby for this oddly joined hotel was ALWAYS busy on the other side (where you have to check in after a certain point in the night) but the employees were truly so kind and gracious and made the very best of the situation. The parking was slightly confusing as well but ultimately worked out.. Rooms were clean and updated. Room service is only available on request but they did bring us extra pillows when we requested them. Beds were comfortable, breakfast was quite good, and hot coffee, water, and hot water were always in the lobby, which was so nice! We walked to a different restaurant each night, many good places within half a mile. Overall, a nice stay! We would come again."
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