Staybridge Suites Louisville-East, an IHG Hotel
11711 Gateworth Way, Louisville, Kentucky, United States
About the Staybridge Suites Louisville-East, an IHG Hotel
Staybridge Suites Louisville-East is a premier lodging option located in the vibrant city of Louisville, Kentucky. Situated at 11711 Gateworth Way, this IHG Hotel offers a comfortable and convenient stay for travelers visiting the area. The hotel provides spacious suites with fully equipped kitchens, complimentary breakfast, free Wi-Fi, a fitness center, and an outdoor pool. Guests can enjoy the convenience of being close to popular attractions such as Churchill Downs, the Louisville Mega Cavern, and the Kentucky International Convention Center. Whether you are in town for business or leisure, Staybridge Suites Louisville-East is the perfect choice for your stay in Louisville.
Photos of Staybridge Suites Louisville-East, an IHG Hotel
11711 Gateworth Way, Louisville, KY 40299, United States
Reviews of Staybridge Suites Louisville-East, an IHG Hotel
"Was a lovely stay. We had some minor issues that we didn't even complain about such as the batteries in the thermostat seemed to need replacing and we were pretty sure the TV was supposed to be bigger. But the room was a great size and very comfortable."
"I was in a very horrible situation after having a flat tire with a car rental on my way to Lexington and being stranded on the side of the road at 2am. My car rental company had left me stranded with no replacement etc. Melody G. Went ABOVE AND BEYOND. She saw I was struggling and completely frazzled at trying to figure out how and where I could get rental car from and offered without me even asking and took to the nearest car rental place and I was able to get where I needed to go thanks to her immense kindness and compassion. I have been to 71 countries and all 50 states. NEVER HAVE I EVER RECEIVED EXCEPTIONAL SERVICE LIKE THIS!l, let alone in Louisville. As a lifetime Hilton Diamond member the positive impact and immense kindness from Melody will now have a lifetime top tier Staybridge suites member! All the employees and ESPECIALLY MELODY need to be recognized for their efforts, hard work, and extreme dedication to providing excellent, efficient, above and beyond EXCEPTIONAL service! I will absolutely be staying here again and will refer my clients and be putting my employees here when I am back in Louisville! Thank you to each and everyone of you and to Melody for going above and beyond! Staybridge is VERY LUCKY TO HAVE YOU!"
"My wife and I had the opportunity of staying in a King One Bedroom Suite at the Staybridge Suites Louisville-East location for one night while in town for business and we had an amazing experience here, from the staff to the breakfast! Angela at the front desk went above and beyond to make our stay special and was so kind from the moment we walked in the doors. We had great conversation and were given clear directions on how to get to our room and everything we needed to know for our stay. We cannot thank her enough for her kindness! The breakfast staff was very helpful and friendly and the breakfast was excellent, everything was freshly made and the food stations were all very clean and organized. The value that you get from staying at these suites is unmatched. The bed was incredibly comfortable and the room and bathroom were both clean and spacious. Quiet, safe location. We would definitely stay here again!"
"Very clean and spacious suite! Friendly and kind front desk staff. I think the lady I spoke to was Angela. Breakfast was great. So many tasty options--best I've seen at a hotel in a long time. Seemed like a decent neighborhood as well."
"No bedding for the pull out even after calling front desk. Thermostat was locked on AC. No heat available. Door handle fell off and we were trapped in room. Phone didn't work to call front desk. Toilet leaked from room above. Ceiling was soaked. Pull out was not comfortable springs poked all night. Staff tried to help in most instances, but all together this experience was not good. Bill was paid in full before I arrived. No compensation was offered. No room service any of the 3 days except when I gave housekeeper $10. To mop the sticky floor that was sticky when we arrived, bring towels and empty trash."
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