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Ripley's Blind & Drapery, L.L.C.
12400 State Highway 71, Austin, Texas 78738
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About the Ripley's Blind & Drapery, L.L.C.
Ripley's Blind & Drapery, L.L.C. is a family-owned store located at 12400 State Highway 71 in Austin, Texas, United States. The business has been providing Central Texas homes with high-quality window treatments for over 70 years, starting with founder Edgar Daugherty in 1947. Specializing in custom window coverings, Ripley's Blind & Drapery offers expert advice, competitive prices, and exceptional customer service.
Recently, the CPSC approved a Final Rule for Custom Window Coverings, which includes the elimination of free hanging operating cords and tilt cords. This ruling ensures the safety of all products sold at Ripley's Blind & Drapery, L.L.C.
Whether you are a first-time buyer or a seasoned pro, Ripley's Blind & Drapery is dedicated to providing expert measuring, installations, and design services before, during, and after the sale. With a focus on customer satisfaction, the team at Ripley's Blind & Drapery takes pride in each project, no matter the size.
To learn more about their products and services, customers can visit the showroom, call 512-402-1999, or email the team at Ripley's Blind & Drapery, L.L.C. for personalized assistance. With a commitment to excellence, Ripley's Blind & Drapery strives to continue providing exceptional service to their valued customers.
Photos of Ripley's Blind & Drapery, L.L.C.
12400 State Hwy 71 #240, Austin, TX 78738, United States
Opening hours of Ripley's Blind & Drapery, L.L.C.
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Ripley's Blind & Drapery, L.L.C.
"I received quotes from 3 different vendors. I chose Ripleys Blinds as the product was the highest quality for the most reasonable price and the timelines were the shortest for install. I can't say enough great things about the service and product. Laurie is an expert in design. She spent quality time with me deciding which window treatments were right for my house and provided flexible phases for completing the project. She is very knowledgeable about window treatments and knows the latest styles to help my rooms look modern and trendy. Kristy was very friendly, flexible, and responsive. She provided multiple scheduling options. The installer was very nice and efficient. He had the shades up and working really fast. I shopped around and chose Ripley's. It's important to support local businesses but also they provided the best service and product compared to national chains."
"Excellent service. We have difficult windows. They are angled and large. Ripley figured them out and also electrified them so they would open and close with a push of a button. We love them."
"VERY HAPPY!! Our new drapes and Honeycomb remote controlled shades are perfect. From the very start of the process to buy new window coverings, I have been pleased. Laurie listened and asked good questions about what I needed and what I wanted. She made wonderful cost saving suggestions that made the project even more affordable! Manny came out right on time on the day we scheduled. He did an excellent job installing the shades and explaining the remote control functions. Thank you Ripley for making sure everything was just perfect!"
"Maybe there is a reason why the last review was 2 years ago. I wanted to support local business but I was "meh" with the whole experience. It wasn't horrible, but it wasn't great either. I have an entire house to get blinds for and I'm not chomping at the bit to use Ripley's again. There are some details that I would love to have taken care of with my order, but honestly it's easier to just figure it out on my own than have to get involved with them. I'm glad I only used them for part of my project and went with another local company for the other part."
"Disappointing! Scheduled a straight forward service. Change batteries in remote controlled blinds and replace broken pins in shutters. I was given a window of arrival. The crew arrived almost an hour late. They replaced the batteries and then at 3:45pm said it was Friday, they wanted to go home early and would come back to finish the job another day! What?! I asked them if they had the pins and they said they did. Then they said they didn’t...I was so shocked I called the office and was told they would pick them up and return! My entire repair was to replace broken pins so why would you not have them on your truck???? So an hour later they come back and finish the job. They hand me the bill in which they had all sorts of hidden fees! To replace my batteries the labor was $125/hr but they charged me extra $75 to remove a piece of wood that literally pulled out. I spoke w the owner Ripley about my concerns about wanting to go home before the job was done “because it’s Friday and they don’t want to work late” but it was 3:45pm, not having materials and showing up almost an hour late. I let him know this was extremely unprofessional. I asked him to waive the $85 trip fee (we are under 3 miles from their office) since they were late and also didn’t have the pins and had to go back out wasting extra 2hrs of my time. Ripley was rude, didn’t care, said it was human error and it happens. Agreed to waive part of the trip fee but that’s it. When I asked him about adding $75 to to the price quoted he said “we never give an accurate quote”...really?! He also said they were one of the only companies to offer repair services and it is what it is. I told him I disagreed with the customer service I received and thought because of the almost 2 hour delay he should waive the fee but he didn’t care. He was rather rude and I have no idea how he managed to stay in business all these years! I don’t blame the crew! I spoke w/ them and they were over scheduled. They apparently had a 7hr job in marble falls before coming here to Lakeway for my job. But quitting at 345pm and showing up without supplies is ridiculous. And the worst part is the owner didn’t really care. I guess in the grand scheme of things I’m a small ticket. $410 to change batteries (i provided the batteries) and replace 16 pins, and two of my shutters are still not working properly! Beyond disappointed with this entire experience!"
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