Walgreens,

12101 Shelbyville Rd, Middletown, KY 40243, United States

"The pharmacy staff is nice but they need 3 times the staff. Good luck getting your prescriptions in a timely matter. 30+ minutes wait on the phone or in line. I took over 3 days to get my prescriptions transferred to another pharmacy because they won’t answer or transfer the prescription. Save yourself the headache and time, go somewhere else."

"Ayodele the manager is the rudest “manager” ever. He is belittling to his employees and a horrible manager there was an fsa approved item that did not ring up correctly and he told me he could not void my transaction out for that specific item. He said I cannot do that! I then asked him to cancel everything. Finally after telling him i did not bring the money to pay out of pocket. (I only had my fsa card).I said I would pay just for those approved items. He magically found a way to void everything out to re ring me up. I asked if it would charge my card twice? He said you need to be easy. I told him he had not been nice and had been rude to me and to his employees and my whole experience had been nothing but uncomfortable even before he stared helping be because of him yelling at his employee next to us. He then REFUSED to check me out and called and other employee over because he did NOT want to help “this lady” being me in his own words. Then told me not to tell him how to do his job kept arguing with me as he was walking away and said I was not the CEO of the company and Do not tell him how to do his job. He also told me I could just leave. This is aweful Customer service. He yelled at the cashier next to us for doing something wrong and said “you do NOT do that you have been here for too long you know better” how belittling and rude and embarrassing for her!!!!! Just awful!!!!!"

"This isn't for the store itself, it's for the Pharmacy. The woman running the drive thru on 01/04/2024 was beyond rude. She did she show any compassion nor offer any help or solutions in a desperate situation. Horrible. Don't get your prescriptions from there, if I was you. Especially at night. I won't be either. This is my and my family's 4th interaction with her. She's worse every time. The pharmacist must leave after 6pm or 7pm."

"Shortage of staff in an extremely busy area for Walgreens but they will not answer the phones. And on hold for a long time then you hear a phone being hung up on you multiple times. I understand the staffing shortage and it’s an extremely difficult job dealing with so many people. But at least answer and say come in. When ever I come in they are very helpful."

"Every time I’ve come here it’s taken an extremely long time. I get it, not much they can do if they don’t have the people working. Doesn’t really ruin my day. What I can’t get over is how rude the pharmacy workers are. Like they go out of their way to be so rude and snippy to people. I worked retail for years and give a lot of leeway to anyone working with customers like they do, but good lord. There are a couple of friendly ones, but the others ruin it for me. Getting a prescription inside you can hear the drive thru worker getting aggravated with one of the customers for asking basic questions like their lunch times, when he should come back, etc., and yelling at him about it. Will gladly take my prescriptions elsewhere because they are obviously overwhelmed or something. I get that rude customers ruin your day, but they act like that towards everyone, not just rude ones."