Thorntons,

4136 Cane Run Rd, Louisville, KY 40216, United States

"I dont know whats going on in this store but THANK YOU to whoever has made the changes so desperately needed in that place. I live close by and after having so many negative encounters at this place i stopped going in there. Now the parking lot is cleaned up...the doors and glass are clean. The new employees are friendly and polite. All of that crszy loud music has stopped. No employees standing around cursing at each other. Drink and food areas are clean I was just shocked at the difference that has been made. Keep up the good work"

"Good gas station as far as items they sell. They have good gas prices. They sell alcohol cigs drinks slushies and ice cream they have chips candy and more. They have fresh doughnuts and hot dogs nachos and bags of ice. The only complaint which is a big one. The staff! No customer service they rather be any place but work and they stay on their phones. But they will eventually get thru the line of people quickly"

"Stopped for gas late night 2/12/23 and ended up with transmission trouble when leaving. Tied up the pump for almost 2hrs while waiting for tow. Employee on shift very kind/ understanding when informed. Offered me coffee while having to wait in the cold. This is my go to station now."

"This store should close and retrain employees on basic customer service skills. I cant imagine anyone coming here other than out of pure desperation. Clerk did not acknowledge me at the counter. Scanned my items didnt give me a total. I handed them a 5 they handed me change. We have choices as to where to spend our money. Wont be here again for a while."

"Stopped to top off tank and decided to go inside to use the restroom, and grab a drink. The inside of the restroom was trashed. There were what appeared to be 3 homeless men, and 1 homeless woman exiting the men's restroom as I approached. As I entered I noticed a couple of used condemns laying about. I also noticed a note stuck to the wall that read, "Thanks for the f-shack" signed "Dirty Bob and the boys". I can only imagine what took place in there just before I walked in, but I can honestly say it smelled like sweaty nuts, onions, human feces, vomit, and fish tacos. The smell was so horrific that I could instantly taste it. The next thought that went through my mind was, if they are this comfortable doing......well whatever they were doing in there, how often is this happening? I asked the attendant at the register what he thought about the situation, and his response was "I don't make enough money to worry about it". Well in short I used the restroom at the Waffle House next door, and went on about my day."