Massage Envy 12911 Shelbyville Road, Louisville, KY 40243

"Michelle gave one of the best massages I’ve ever had! She’s attentive and a dear!! Thankful I took a chance and went! Thank you!"

"Tanya was excellent! She provided a thoughtful massage, listening to my concerns and providing educated feedback. I will definitely be seeing her again!"

"Two stars because the location is beautiful and the young ladies at the desk have good energy. For the location and lobby area. But I can’t judge only on that because I came for a massage. I Arrived for a massage I have been in so much pain honestly and I was really looking forward after being cancel from the other location the day of my massage. I read the reviews for this location and decided I would try this one. When I was greeted it was 520, they did the paperwork and honestly asking questions about my life and where my kids live was a bit much. It was going into my time. Some of us come to relax, not get wound back up with questions. I understand you’re curious but it shouldn’t take time Away from my appointment and it should be noted ppl don’t always want to talk about their life and personal affects. I was taken back at 533, my masseuse…the masseuse who I will refer to as “they”desire to get me to upsell on some lotion so as they said they wouldn’t have to work as hard, wasn’t a reason for me to think twice about purchasing. While doing the massage they use their elbow and forearm on my right side of my back but not my left. They pinched me twice which was painful and then apologized, didn’t apply enough pressure at all. Kept doing this thing where they use his finger to press but it felt more like a dull eraser tapping and one point they just stood there and had their finger pressing one spot. I assume they was tired, my massage was late in the day and maybe I should’ve scheduled it earlier, I just didn’t have the option with my pain. At the end they told me we were finish, it was 620. So we don’t start until 540/545 I’vei finally was undressed after being ask all of his questions which was repeated from the first person who ask me questions and then we finish early. Maybe bc it was a gift switched over to me I was given the worse service and someone that I didn’t feel cared about my massage. I didn’t make any noise unless it was pain. That’s not normal. I’ve had enough massages to know this wasn’t maybe their passion. I was getting dressed they knocked on the door 5 min late and was ready to come in, I had to yell I’m getting dressed. I mean the room was paid for. Why are you rushing me? Overall the worse massage, sorry fren and I’m so still in pain and tight."

"The staff at this location are wonderful! Jessica gives a Phenomenal facial treatments every time. She makes sure I have everything I’ll need for after and before my next appointment. I get so many compliments on my skin after I see her!"

"Amber’s technique and genuine care was amazing! She genuinely has a heart to want to help others and you can feel it during you session! I appreciate her personal genuine care she took with me and will definitely be back for more sessions with her. She soothed my knotted up muscles and provided much relief! Feeling grateful, Laura"