Mokara Salon & Spa 400 South 2nd Street, Louisville, KY 40202

"I am a local resident and I have stayed at the Omni before with my husband. That experience was great. The spa experience— not so much. We arrived 5 minutes late due to traffic (3:05 pm to be exact) for our 3 PM couples massage. Once we got up to that floor, they made us rush to fill out unnecessary paperwork (I’ll come back to this later), change clothes and go the relaxation room to be called in. So we did just that and before I could even get into the relaxation room, the massage therapists were waiting outside the door for my husband and I. We got in the room for the massage and it was rush rush rush. A 50 minute massage turned into 25 minutes at most. And the massage wasn’t even that good! It was basically just them rubbing some aromatherapy oil on you and then leaving. The paper work that they had us rush to fill out didn’t even matter because they didn’t include our add on services. So we paid $360 for a 25 minute massage and a glass of champagne. Most expensive glass of champagne I’ve ever consumed. Won’t be back!"

"Went for my 24th birthday and everything was absolutely a 10/10 for me! There was free valet upon arrival, the girls at the desk are so nice and show you around the spa, and there is all day pool access, jacuzzi access, sauna, and rainfall showers included all day before your time of service. We had a couple massage booked and they did amazing!!! The girl ant the desk even made me a little birthday gift when I left! I love this place. Will definitely be coming back soon"

"It was really disappointing that the pool, jacuzzi, and sauna were all out of order the day I went yet the price was the same. They have a 20% mandatory gratuity. The service is quite expensive to begin with and with the mandatory tip it was $175. So although they advertise it as a full spa day where you can use all the amenities I basically paid $175 for a 50 min massage. Having said that the spa is very beautiful. My massage was by Kelly and she was excellent. But i am not sure it is worth that price overall."

"I am a local, and have had a few facials here over the past few years. It is a beautiful spa, the services I had were excellent, and it is easy to get to without actually staying at the hotel itself. With that said, I would caution others to ensure they receive some sort of confirmation for their appointment the day prior - whether from the spa staff or by calling yourself! I am not one to complain, or leave reviews for that matter. However, there have been some mix-ups where my appointments were not scheduled at all. I discovered this by either calling the spa to confirm myself, or even showing up to be told I was not on the schedule. I understand mistakes happen, I just wanted to caution anyone looking into the spa."

"Last Friday was my first visit to your spa....and it won't be my last. A group of us come together every October to do the Bourbon Trail.....the wives go along to get along, but bourbon gets pretty old pretty fast. This is the first time we did something for us, and it was wonderful---from the cozy robes, to the lounges in the waiting area, to the aromatherapy with the massage and the sauna, we loved it all! Unfortunately one in our group couldn't make it at the last minute, but we plan on making a visit to Mokara an annual event-----for longer next time, maybe the whole afternoon! ;) I'd like to give a shout out to Meghan, who did an amazing massage and listened and customized my massage to my trouble spots. So relaxing. We can't wait to come back, and would highly recommend the Mokara Spa!"