Mattress Firm Village At Crossroads
11350 U.S. 380, Cross Roads, Texas, United States
About the Mattress Firm Village At Crossroads
Mattress Firm Village At Crossroads is a furniture and home goods store located in Cross Roads, Texas. Situated at 11350 U.S. 380, this institution offers a wide selection of mattresses, bedding, and other home furnishings to help you create a cozy and comfortable living space. Whether you are looking for a new mattress for your bedroom or stylish decor for your living room, Mattress Firm Village At Crossroads has everything you need to make your house feel like a home. Visit us today and experience the convenience and quality that our store has to offer.
Photos of Mattress Firm Village At Crossroads
11350 US-380 Ste 160, Cross Roads, TX 76227, United States
Opening hours of Mattress Firm Village At Crossroads
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
10:00 - 18:00
Reviews of Mattress Firm Village At Crossroads
"My wife and I went to this location a week ago and set up an order for a new mattress to be delivered today. We moved our old bed out to make room for the new one, and we were super excited for our new bed. Due to some poor circumstances the store dropped the ball and our delivery didn't happen. We were never informed until we had to call the store to find out. Overall it was extremely poor service and communication. We thought the salesperson we spoke to was top notch, but it turns out he set us up for failure... A salesperson by the name of Kolby (hope I spell it right) asked for us to come back to the store to make it right. With little to no positive thought towards believing our situation could be resolved, we decided to give it a shot. Kolby not only kept our business, but his work ethic, determination, and positive communication helped us decide towards an upgrade. Not only that, but we were OK with a later delivery. My wife and I left impressed and with a completely different mindset towards the store and the company. The previous salesperson almost cost the store a sale and Kolby earned our business all while not being in line for the commission as his name is not even listed as the salesperson. He was content with just making sure we were taken care of, and in our opinion he deserves the commission and then some by showing integrity and superb customer service. I rate 10 stars. Well done!"
"Michael was so awesome tonight!! He answered all of our questions and helped us pick the right mattress. He wasn't pushy and helped guided us in the right direction. He is the true definition of customer service!"
"The easiest, most personal & professional experience i have ever had making a major purchase. The sales man was incredibly helpful, knowledgeable & joyous. I highly recommend you do business at this location & with this staff"
"We had a great experience buying the mattress and adjustable frame. Too bad the adjustable frame from Sleepy (Sealy) stopped working the night we received it. Now I get it. Sometimes stuff is broken… An exchange was agreed upon. New frame came today! And then was swiftly removed. The adjustable frame that does work- ie - no adjusting. The delivery guys found a small tear in the material. We have only slept on it! The frame doesn’t work and we are worried about a tear? They wouldn’t swap it. Waiting to hear back from the regional manager. Let’s see what they say. Not feeling great about our purchase of an expensive metal frame with a useless remote to nothing."
"I was very impressed with the service I received after something went wrong with my order at Mattress Firm. The response of the manager, Mike, was very generous. He is a real asset to the company. I am delighted with the new base I received and can hardly wait to try it out. I was also pleased with the delivery men. They arrived on time, were careful not to scratch the wood frame, and helped me put on the mattress pad and get the sides underneath so that it won’t bunch up when I raise the head or foot. I recommend Mattress Firm to anyone looking for bedding."
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