GameStop 6176 Retail Road, Dallas, TX 75231

"Don't bother with this location you'll place a pickup order with items worth over $500 just to get there for pickup and the store be closed 4hrs early without any signage up"

"I'd give negative stars if I could. Long story short, I'll never buy anything from gamestop again. And this particular store is to blame. Sold me a broken controller, and wouldn't take the return. I purchased a pre owned refurbished PS5 controller from gamestop online, this store was the closest one to have it. All the way across the metroplex for me. Finally make it home and it's broken, the thumbstick has me spinning in circles. Update doesn't work. Pissed, but I'll just take it back tomorrow. Phone rep says you have to take it to the same store to return. So today I walk in to return and they tell me we can't take defective items back, on this day only, for inventory reasons. In fact, they said no gamestop can take back defective items, on this sunday only. Tomorrow you can return. Now, I'm really pissed. This controller, that was only 10$ less than new has now cost me gas money for 2 back and forth trips and 2 afternoons. Out of curiosity, I call another gamestop. He says, I am not sure why they would say that. We can gladly help with your return. I go, it takes 2 mins and I'm out the door. NOW, I am to believe this store lied to me. So not only did the store sell me a BROKEN 60$ controller, refuse to help me return it the next day, but also lied to me. The most ridiculous waste of time. I'll never spend another cent at gamestop again."

"Calling one of these stores always entails you get the most sarcastic answer from some white teen with autism."

"Wonderful service, honest and knowledgeable, were even able to recommend another local store for assistance with something i mentioned needing help with. Had a game that didnt work n they swapped it for another found at same price no hassle. Very friendly, helped with every little question i threw at them, which landed them some good sales and a regular customer, Thanks Fam'.. ("\_(=^×^=)_/")"

"Very pleasant experience today. I went in looking for PS5 accessories and they hooked me up with what I needed. Had a pleasant conversation with the staff as I browsed the PS4 games looking for something eclectic. Bonus points for not even mentioning the pro rewards membership! I know it used to be really high pressure back in the day, but today I decided to re-join on my own because I do enjoy the Game Informer magazine—they even hooked me up with a couple of past issues they still had laying around. I’ll definitely be back to this location in the future. Staff is friendly and respectful and didn’t ignore or dismiss this female gamer."