Quality Inn & Suites at The Outlets Mercedes/Weslaco 4701 East Expressway 83, Mercedes, TX 78570

"I waited over an hour to check choice customer service had to call tge manager to get some housekeeper to make a key I got there about 73p pm absolutely no excuse to have to wait until about 845 to get a room key I WANT a refund!!!"

"DO NOT GO HERE. The general manager Tony is a scammer. The room we had was FILTHY. The fridge was broken, it was warm and leaked water. There was a loud continuous knocking sound upstairs and the heater blew out a foul fishy smell. When we addressed the situation we were told they didn’t know what the sound was bc the room above us was empty yet when we asked to switch rooms they said there was nothing available. The woman told us the heater could be covered in dirt on the inside but they don’t clean them. That is unsanitary and unsafe. I have a one year old we needed to keep medication and milk in the fridge for and we couldn’t. The room was not functional and the general manager is an absolute disgrace of a human being. He was rude and disrespectful. We were rushed out when we said we couldn’t stay there with a room that didn’t work and the gm lied saying we wanted to leave so he could scam us out of $250. Tried calling corporate and they told us the general manager is the only one who could give us our money for the nights we did NOT stay. Tony, I hope you lose your job you are absolutely foul. This place is disgusting and the people are even more so."

"I looked back on my bill after staying for multiple nights, and after being promised the same rate as the first evening they increased my room rate by $10 more each evening i stayed which was 5 evenings. The manager was supposed too contact me to make it right according to corporate but never have gotten a call back in almost a month now."

"Rooms were good bed was comfortable and they had complimentary breakfast"

"The beds are simply amazing! I've slept in all kinds of hotel rooms from the top to the bottom of the barrel. These have the most comfortable beds hands down and pretty damn clean too!"