Kroger Pharmacy

"I cannot believe this pharmacy is allowed to operate. Kroger needs to shut them down. They never answer their phones and make you wait DAYS for time-sensitive prescriptions such as antibiotics for a tooth infection even though my dentist called it in right away. I could never get a hold of anyone to find out what was going on. I was in pain and with a terrible tooth infection but no antibiotic. Seriously just shut the place down. If you can't staff it, then close it and move on."

"If I could give the Prospect Kroger pharmacy 0 stars, I would. My former 2 Kroger pharmacies were way busier since they were in a more densely populated area, but they still managed to do their job. The people here act like they are the busiest, but in reality I've counted 9 people behind the counter and only 2 actually working. These 2 people are lovely, and I feel sorry for them. There is no sense of urgency in anyone else. I've had nothing but issues trying to get my child's medication filled each month. The worst was when I went to pick it up, it wasn't ready, they couldn't tell me when it would be ready, and then texted me it was ready once I was already home. They also NEVER answer the phone, even when they send you a text to call them. It took me 3 days of calling for them to pick up. 0/5. Complete trash."

"It took me 2 full days to get a prescription filled for a much needed and time sensitive antibiotic. Furthermore, they would not answer their phone during that entire time! Relying on this pharmacy for my medications makes me feel like I’m trying to seek medical care in a 3rd world country. Truly appalling."

"This is by far the worst pharmacy I have ever encountered. I have never experienced such long wait times and terrible service at a pharmacy before. It typically takes between 20-30 minutes to pick up a simple prescription. This is INSANE considering it should take at most 5 minutes. There have been many times I just leave without getting my medications due to the unnecessary wait time. Also, the drive thru is NEVER open. What is the point of having it if it's never going to be staffed? I feel like they don't care about better serving their customers. It is so obvious how upset people are stuck waiting in line, you'd think they'd get a clue. DO BETTER KROGER PHARMACY!!"

"Kroger should be embarrased at the low customer service level at the Kroger Pharmacy in Prospect, KY. And, it is not the fault of the staff. Management eternally understaffs the pharmacy causing huge delays in service to it's customers. This morning ther were nine people waiting in line and one(!) window open. (Forget the drive through being open....heaven forbid.) One slight complication causes even more ridiculous delays, let alone trying to get a vaccination. One of the staff reported that "they say we are not meeting our numbers, but until they properly staff us, we never will." Catch 22 Kroger, either do it well and treat your customers and staff better or stop pretending to be a respectable pharmacy."