Holiday Inn Express & Suites del Rio, an IHG Hotel

"Exceptional customer service from this team! They truly excel by going the extra mile to guarantee customer satisfaction. A big thank you to the Holiday Inn Team!"

"My family and I stayed in December while they had remodeling going on. I did enter through the wrong door so I had to walk over all their working stuff...which is my fault because didn't see the sign. Other than that we got a 2 queen bed he was able to get us a discount. The bedrooms were remodeled, very nice clean rooms. I loved the walking shower it had a self dispenser of shampoo/body wash/conditioner/lotion/hand wash. I thought that was neat not all hotels have this. We were able to get breakfast which was amazing my kids loved it. For sure using this hotel if we go back to Del Rio."

"They are remodeling and the public area is a mess, which they didn't mention and no discount. IMO it is safety hazardous. Also, the AC in my room was very noisy. Unacceptable. The location is good."

"I reserved online before I knew what this place was like. It's completely trashed. There's no ceiling in the breakfast room. I don't even think they can serve breakfast and you have to go in the side door and then look around some plastic to see the snarky guy at the desk. I asked him where did they get the price for this room which was 189. He just said the price is changed daily without any justification. Well luckily there was a nice Hampton inn across the street and without any discounts and without being a platinum member which i am at Holiday inn, I got the same room for $129. This hotel should be closed during remodeling. It's unbelievable that they would try to rent rooms and especially at ridiculous prices."

"Feedback for the manager as well as current potential customers: I would like to pass on some kudos for an employee that I interacted with at the Del Rio, Texas Holiday Inn Express this evening. A young man by the name of Louis was working the front desk around 9pm on October 15 when I stopped in. Although the hotel was completely booked and he was unable to accommodate me, I watched him deal with at least 15 customers within a 15 minute time frame by himself, juggling between the phone, assisting customers with their rooms, and handling a steady influx of customers needing check ins and various other items. This man was completely overwhelmed and yet was able to rise to the occasion and assist everybody as best he could given the situation. Hotel breakfast bar area is in complete rebuild still, I would recommend calling in advance of booking if these items are important to you."