Spa by JW

"This spa does not have any amenities. No sauna, steam room or jacuzzi. Definitely can’t do a spa day. If you are looking for just a massage and then to leave like massage envy, this is your place."

"This was a really nice and relaxing spa. Anne Marie was excellent, she listened intently to anything you wanted/did not want and pressure was great. If I had known how amazing she was I would have booked a longer massage! I did the 50 minute relaxation one. The only reason I am leaving off a star is that they do not have a steam room, sauna or much else other than the services. They do offer drinks and a really nice waiting room. The gym here is great as well, very nice with a lot of equipment options. We received a gift card while booking our hotel room for a massage service and after the fact they would not accept it. We are still confused why this was the case and management is working out details/updates still. Hoping they will accept it, we shall see. They did offer us a % off for the inconvenience. Other than that the experience was really nice and I will be back when we are in town."

"I realize that this review is LONG OVERDUE. Last year I took a trip to Austin, TX to celebrate my birthday. I was gifted a message and my appointment was with Denise at the JW Marriott Spa. Denise gave me one of the best (if not THE BEST) massage and spa treatments of my life. She worked out all of the kinks, there was aromatherapy, she helped me to quiet my mind and she was very kind, her energy was good. After the massage I did get a sip of champagne, but I fell right asleep in the recovery room. It was a perfect birthday gift to kick off my birthday weekend. Now I'm home, debating if I should take the chance to have another spa experience like that one here at the JW in my city... If she is still at this spa, you have to do it. Denise is the bar, she set the standard high. Don't tell my Charlotte masseuse that I've written this review, but its well deserved and long overdue. I left feeling like I could take on the world... and I did!... Well at least I took on Austin for the weekend! Thank you Denise and Q.S. for the massage."

"I have been getting massages for 12 years, and Denise is the best masseuse I have ever had. She started the massage with the best smelling aromatherapy and hot towels. I’m not sure what method she used on my back but it was the most helpful for my back issues, and it felt like exactly what the muscles around my spine and shoulder blades needed. I can’t wait to come back."

"That was the best massage I have ever had!!! I would have booked longer had I known she was so good. Her expertise on the muscles pain points was amazing!"