Louisville Tile

"customer service was not very good. It is not easy to get in touch with someone at the front desk. It took months to get my shipment of tile (which i understand)however, it was delayed even further because they stated that they did not have some of the shipment when they actually did, so they ended up ordering extra tile. I had ordered white and black tile. the white product was in good condition but the black st laurent tile arrived in extremely dirty boxes-looking as if they had been exposed to the elements for some time- there were a number of pieces that were chipped and my installation person recommended sending back. I had waited such a long time and had my tile man place them down. The manager would not give any refund of send me any replacement tile. In conclusion, I would try to find another company before choosing Louisville tile on bishop lane."

"Suzann was very helpful, knowledgeable, patient and professional. Outstanding service! We highly recommend Louisville Tile for your tile needs!"

"I try to avoid this place as much as possible. They’re unbelievably slow. They’ll have more employees than customers and I’ll still wait around for 20+ minutes waiting for my materials. The people here have forgotten what it’s like to be self-employed. I’d rather be working or with my family than waiting for them."

"I was not impressed with the service I received at Louisville Tile. The sales associate seemed to not want to be bothered helping me pick out tile. She then added many things to my order that I did not pick out or ask to buy such as grouting and special tile pieces. After my contractor ran out of tile and called them they said oh we must have shorted you some boxes and he had to go back and pick up more tile. I had 2 full unopened boxes of in stock tile leftover so I called to return it. I was told I could only return 4 or more boxes and there was a 25 percent restocking fee! Save yourself some money and go to Floor Decor and more they are much cheaper and more helpful and will take any used tile back."

"Great selection prices for everybody's budget good staff been dealing with them for several years they always treat me right. Well recommend"