Penrod Lumber & Fence Construction

"It’s hard to find good contractors to come out to Salt springs so I was grateful for them! They were very communicative and professional and I am pleased with the final outcome. They even came out again to fix the gate that needed realignment."

"Update: Chuck from Penrod contacted us and was very accommodating in finding a solution. It was clearly an in-house miscommunication regarding the project and the correct billing. He assured us that the original quote was correct and stood by the original pricing. The fence seems fine and we appreciate their willingness to work with us in finding a solution. I’m only leaving my original review up in case someone saw it so they’d know it’s been resolved. Thanks Chuck. Original review: Use this company with understanding that you have to micromanage the entire project! Hold them accountable! They gave us a quote a few months ago and we were VERY clear on what we wanted in terms of the fence, gate, etc. The quote that we received was reasonable and the project description on the quote was what we had talked about at the initial meeting. They were not very responsive but did end up showing up more or less on time. The guy handling the work was very nice but he had no idea what we wanted when he arrived which I thought was weird. I explained it to him and they did a decent job…a very basic version of what we wanted. There was one board that was just set against the fence that I had to nail myself later. The gate area was not exactly what we asked for but it was fine…also, they did ZERO clean up. It was a mess!!! They basically did exactly what the quote page stated. No more, no less. We made no additions or adjustments to the plan. We had paid a $2000 deposit. I received the final bill through email this week and it was $465 more than the quote. That’s a big increase percentage-wise. It’s enough of an increase that, had I known, I might have used another company. That’s what quotes are for! I’ve emailed and called for an explanation before I pay the final bill but I’m getting no response. Seems like shady business practices to me. I plan on paying the balance of the original quote with a note saying that I’m happy to submit the rest when I get an explanation of the increase. I’m assuming maybe they mid-measured or something but shouldn’t a fence company be able to measure a fence and give an accurate quote? Also, what kind of company increases their charges by that much with no explanation?"

"We live in Oldham County (south) and have a 4 board fence around an approximate 1/2 acre back yard. Penrod was recommended by a neighbor. They're workers were professional and the representatives from the company good to work with."

"Penrod installed our beautiful 4 board wooden fence all across our property, a gate, and painted it black. We have been extremely pleased with the level of service, price, and quality of all areas we have worked with penrod. The office staff, sales folks, and installers/painters have been extremely professional and friendly! We do not hesitate to recommend Penrod!"

"Great job installing 4-board with wire! Had only about 350 feet of fencing with 2- 10' foot gates. Going to do more when I can. I thought the employees were professional and got the job done quicker then I thought they would be able to, even with bad weather. Had a few minor issues that I talked with them about during the install and they took care of everything. But they were helpful in figuring out my gate position and even made some late changes I wanted that wasn't in the intitial quote. I thought Penrod done what I asked and did it well. I would definately use them again."