Edes Custom Meats Ltd 6700 West McCormick Road, Amarillo, TX 79118

"Got the jalapeno bacon. It was absolutely delicious."

"I started a Business about 1/4 mile north of Melvin Ede's location the same year he started in 1989. Melvin was always an honest, hard working Business Man and a Butcher by Trade. We would ship our Gift Baskets with his Steaks or Jerky and our Wine for Christmas. Since we closed our Business in 1992, I have continued to buy the Jerky to give to Friends, Family, and Business Associates across the Nation. Unfortunately, since Melvin sold the Business, the Customer Service has vanished and they have priced themselves out of the Market on their Jerky. I have told many that Edes has the best Jerky I have had and I am sorry to say I can no longer afford it or brag about it. It is a rotten shame that the new Owners are not carrying forward the reputation Melvin had built."

"After being satisfied with a previous purchase, my brother ordered an assortment of steaks and beef jerky from Edes Custom Meats for my birthday this year. When I arrived home from work, my wife said that “some gross package is outside for you”. I immediately knew something was wrong at first glance due to the sheer amount of insects on the package. When I opened the package, I noticed that it had been leaking a substantial amount of blood from the steaks. The foam cooler inside the cardboard box was not sealed in any way. After taking off the lid, I was treated with a disgusting, hot, bug-covered mess of a package that needed to be thrown away immediately (see pictures). Nothing was salvageable and I was surprised to see that only 2 small Capri Sun-sized ice packs were being used to keep everything cold. Additionally, it was sent two day shipping and I’m not sure how they expected it to stay cold for that long in the middle of June. When my brother and I called customer service, we were expecting a quick resolution and some new steaks/beef jerky in a few days. When we spoke to Alex (who I assume is in the customer service department), he mentioned that the tracking information said it was delivered 2 days prior. It’s now been over 3 days since we made them aware of the issue. There have been multiple back and forth phone calls with zero attempt to make things right. The attitude has been borderline accusatory during the whole process with repeated attempts to try to get me to admit that I was aware of the package all along and left it to rot on my front steps. Additionally, trying to suggest that the blood covered beef jerky was fine since it was vacuum sealed is just plain wrong. Is it not expected that shipping errors happen during the course of business? It’s completely bizarre that the blame is being placed on the customer. Regardless of any error with the shipping company, it was not properly packaged and the damage has been done. There are plenty of other fine meat purveyors that know how to properly treat customers and deliver an amazing customer experience. Edes Custom Meats is not one of them."

"Hate that you don't get the meat from your own animal. We fed ours especially with our family's health in mind and took in some beautiful animals. We recieved bacon and hams that we knew were not from our well-fed hogs. Very disappointed. Will never use them again."

"We regularly buy nice large fresh grass fed leg of lamb for 30 to 32 dollars. Went to check out what Ede's had and all they had were smaller ones frozen for $76, I was in shock!"