K-I Lumber & Building Materials - Louisville
4025 Collins Lane, Louisville, Kentucky, United States
About the K-I Lumber & Building Materials - Louisville
K-I Lumber & Building Materials in Louisville is a trusted store located at 4025 Collins Lane in Louisville, Kentucky. They offer a wide range of lumber and building materials to meet the needs of contractors, builders, and DIY enthusiasts. With a reputation for quality products and excellent customer service, K-I Lumber & Building Materials is the go-to destination for all your construction and renovation needs in the Louisville area.
Photos of K-I Lumber & Building Materials - Louisville
4025 Collins Ln, Louisville, KY 40245, United States
Opening hours of K-I Lumber & Building Materials - Louisville
Monday:
07:00 - 15:30
Tuesday:
07:00 - 15:30
Wednesday:
07:00 - 15:30
Thursday:
07:00 - 15:30
Friday:
07:00 - 15:30
Saturday:
Day off
Sunday:
Day off
Reviews of K-I Lumber & Building Materials - Louisville
"If I could give this company and its sales staff a zero star I would. It is a shame, as my family has used this company for years but the fact remains that the sales staff is not knowledgeable, the management is not responsive nor helpful. I really wish we had went with Pella to be honest. We spent over 30k for a new build and not only did the sales staff order the entirely wrong window style that we picked, but the version they picked made it unpaintable. This altered the entire appearance that we wanted for a modern farmhouse. Then the very expensive slider door they sold us on was installed broken, still waiting on that to be fixed. Lastly, we ordered 8 foot double doors for the front entrance and a matching single door for the rear of the house. The bore holes were bored at 33 inches, making it impossible to use a decent handleset. I called for two weeks to try and talk to someone about the issue, with zero response. I finally had to physically go to their showroom. Their resolution of the door issue was none, we were just told that’s the way it is, deal with it. Standard bore holes are 36 inches. This company and its employees are trash in my book. Save yourself the trouble and don’t do business with them."
"K & I chose to no longer(last 3 1/2 years) serve the general public. Only serves business accounts. Plan Bee"
"We were very pleased with K-I Lumber for our cabinet installation during a major kitchen remodel. We worked closely with Mike from the Elevations Showroom who helped us pick cabinets, hardware, and handled the installation details. The cabinets and add-ons that we selected for our customized kitchen are wonderful and very high quality. When there were any issues with install or damaged parts, Mike was very responsive and quick to help find solutions. We would recommend K-I Lumber for cabinets."
"Update: I added a star because K-I reached out and made the panel right. My frustrations dealing with them in general stand but I appreciate them ultimately reordering the panel as well as correcting issues along the way. Original Post: Started a kitchen remodel project last year. Took a while for my girlfriend’s mom to decide what to go with. I had originally given the inexperienced designer my measurements but K-I insisted on coming out to measure. Using their measurements, they ordered the cabinets off-center from the window/kitchen sink. To K-I’s credit, they ordered three new cabinets to adjust for the major mistake. This delayed the installation by about a month and within that time, covid struck the country and KY was placed on lockdown. In the time period we were waiting for the new cabinets to come in, an end panel was ordered by K-I that was mistakenly left off the cabinet order as an oversight. The first rep claims I insisted on not having one which is simply not true. Also, why would K-I order one at no expense to the homeowner if we had left it off? No, it’s another rep mistake. Anyway, the panel came in and I placed it in storage until my girlfriend’s 70 year old mother was comfortable with starting the project back up again. When we started back up, we discovered the end panel didn’t match at all. I’m now being told by K-I I can purchase a new one for $194 and that we’re lucky they’re willing to do that because they don’t work with homeowners anymore, just contractors. Seriously? The panel YOU sent doesn’t match so you want ME to buy another potentially unmatching panel to do what? Hope it matches or I’m out another panel?? Very unprofessional and I’m happy to avoid K-I like the plague for all of my future projects."
"Stay away! We ordered brand new kitchen cabinets from Elevations (K&I Lumber) and had a terrible experience. Our cabinets showed up with scratches, dings, a very poor paint job, and random holes drilled in incorrect places. The cabinet installers attached the drawer pulls incorrectly or crooked in multiple places. They then tried to hide it with a white crayon. They left our brand-new white cabinets covered in dirty hand prints and with pencil marks everywhere. We've been arguing with them for weeks to install the crown molding which was part of the deal. Communication is non-existent. They never call you back and almost never answer the phone. I wish I had gone with my gut on these guys. Just stay away from them!"
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