The Tile Shop 7654 Mall Road, Florence, KY 41042

"Will post more once I get my tile picked up. My tile was not in stock. And they ordered it for the same week that was nice. Not having to wait a month is always good . Very helpful staff."

"Huge thank you to Jacob for helping us pick out our tile. We wanted the white look so we could accent with color on the walls. He helped explain to us all the options. I showed him some inspiration photos, and was able to pull tiles that were almost identical! Very very happy with how our bathroom turned out!"

"The Tile Shop supplied all of the tile for our new home. Lynn was amazing to work with from the designing to the ordering. She made this part of our home building experience so easy! The tile is beautiful. Thank you Lynn and the Tile Shop!"

"I was very happy with the selection and knowledgeable staff. Trey was very helpful in helping me pick out my back splash. The manager Erika was also very helpful in picking out all the accessories on my second trip back. I would suggest this place to friends."

"We've had one heck of a time at the tile shop. The first photo (photo #46) is the color of the tile advertised at the store. While we expected some variation in the color (as is the case in that photo) we did NOT expect as much variation as was given to us as shown in picture #44. If this much variation is normal, the display at the store is extremely misleading and no store associate communicated that. When my wife approached the store about it, they more or less told her "too bad" and it's on us to deal with it. They said they'd give us a small discount if we wanted to buy more so we could get more light colors, but that is, after being so incredibly misled, not nearly enough when you're buying expensive tile for a big bathroom project. We'll never shop here again and spread the word to as many as we know to just go with Home Depot or Lowe's. At least they'll correct a wrong, especially when it's so blatant. Also, not sure how much this might matter, but this is my first ever negative review about a place of business on any app/social media/etc. I have, up to this point in my life, only given positive reviews and enjoy doing so, especially when we receive top notch service (at a place like Steele's Hometown Tire in Burlington for example). We have never been treated with such disregard before and I just hope this review at least forewarns others before shopping there. Thank you."